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VAI Resort · 1 week ago

Executive Director of Hotel Operations

Glendale, AZ 85305, USA

Full-time

Onsite

Lead/Staff, Director/Executive

$160K/yr - $180K/yr

5+ years exp

VAI Resort is a luxury entertainment resort dedicated to providing exceptional guest experiences. They are seeking an Executive Director of Hotel Operations to oversee daily operations, set service standards, and drive performance in a dynamic environment.

HospitalityResorts

Responsibilities

Set and execute the operational vision for the hotel, aligning strategy with VAI’s brand, culture, and guest experience standards

Champion a guest-first mindset while balancing efficiency, fiscal responsibility, and service innovation

Lead, inspire, and develop high-performing operational teams through thoughtful hiring, training, scheduling, and succession planning

Monitor KPIs, financial performance, and service metrics; identify opportunities and implement solutions that elevate both experience and results

Partner cross-functionally to support resort-wide initiatives, special events, VIP activations, and entertainment-driven experiences

Analyze occupancy, revenue trends, market demand, and competitive landscape to drive performance optimization

Implement cost controls and operational efficiencies without compromising luxury, creativity, or service quality

Serve as a visible, hands-on leader across the resort—setting expectations, coaching in the moment, and modeling VAI’s CORE values

Qualification

Hotel operations experienceLuxury hospitality knowledgeLeadership skillsStrategic thinkingCreative problem-solvingTeam developmentOperational efficiency

Required

Minimum of 5+ years of senior hotel operations experience in a 500+ room hotel or resort, with leadership exposure in Front Office, Housekeeping, or related disciplines

Strong understanding of luxury hospitality operations, emerging industry trends, and best practices

Proven ability to lead large, diverse teams in a fast-paced, high-expectation environment

Strategic thinker with a balance of operational rigor and creative problem-solving

Preferred

Luxury resort opening experience strongly preferred

Benefits

Medical, dental, and vision coverage

Company-paid life insurance and long-term disability, with optional supplemental plans (group life, critical illness, short-term disability, AD&D, and more)

Generous paid time off, including vacation, sick time, and nine (9) paid holidays per year

Career growth and professional development opportunities

401(k) retirement plan with Company match