Jobs via Dice ยท 1 day ago
IT Support Technician
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$30/hr - $42/hr
5+ years expJobs via Dice is seeking a reliable and customer-focused IT Support Technician to provide exceptional desktop support for PC and Mac users at their client's headquarters. The role involves delivering professional support, troubleshooting technical issues, and collaborating with IT teams to ensure a positive user experience.
Computer Software
Responsibilities
Deliver friendly, professional, and responsive support for all PCs, Macs, and mobile devices (iPhones, iPads, Android)
Perform basic network troubleshooting and printer support
Assist with laptop replacements, including data migration, application setup, and user configuration
Troubleshoot and resolve hardware, software, and connectivity issues promptly
Provide clear communication and user training when needed to ensure a positive experience
Maintain compliance with company security standards and document processes accurately
Collaborate effectively with IT teams to ensure smooth deployments and minimal disruption to users
Qualification
Required
Minimum 5 years of IT support experience, including desktop support for PC and Mac
Strong knowledge of Windows operating systems (especially Windows 11) and Microsoft products
Hands-on experience with laptop setup, imaging, and data migration
Excellent customer service and communication skills-ability to explain technical issues in simple terms
Proven reliability and ability to work independently as well as in a team environment
Preferred
CompTIA A+ or similar certifications
Experience with enterprise-level deployments and IT asset management
Familiarity with ticketing systems and AV support
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase