Ropes & Gray LLP · 1 day ago
Desktop Engineer Temp
US-NY-New York
Full-time
Hybrid
Senior Level
$47/hr - $71/hr
5+ years expRopes & Gray LLP is a preeminent global law firm, and they are seeking a temporary Desktop Engineer to manage desktop systems and troubleshoot issues. The role involves handling escalated tickets, working with vendors, and ensuring the security and efficiency of the desktop environment.
ConsultingLaw EnforcementLegal
Responsibilities
Manage all aspects of escalated tickets, including troubleshooting, routing to other team members and follow up/communication, with an emphasis on customer service
Work with vendors to resolve application or platform problems
Update templates and manage the Litera product suite
Assist with the design, installation, and management of the desktop management systems
The position is expected to stay current on all desktop related security issues, trends, and best practices including relevant security bulletins and current events
Testing, review and deployment of desktop security patches and other security related updates
Test and distribute new or upgraded applications and operating systems
Configure and test workstations, laptops, and any necessary peripherals
Develop and document best practices, processes, and procedures related to all aspects of desktop environment, software distribution, and desktop management
Work with other teams to support projects and initiatives
Performs other work-related duties as assigned
Qualification
Required
Bachelor degree and 5-7 years experience in desktop field
Strong working knowledge of enterprise class security protection platforms
Strong working knowledge of software and image distribution tools such as Microsoft SCCM and Intune
Understanding of scripting and other automation methods
Proficient in Microsoft Windows as a Service operating systems
Understanding of the desktop's role in an enterprise networked environment
Strong verbal and interpersonal skills
Strong analytical and problem solving skills
Strong customer service skills
Strong leadership skills
Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs
Ability to influence at all levels of the organization
Must be a self-starter who understands the details within a much larger content
Ability to work effectively in a culturally and educationally diverse environment
Ability to work in a teamwork/collaborative style and environment
Must be creative and flexible in order to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks
Must be a team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties
Ability to organize, plan and carry out multiple related activities
Must pay attention to details and have the ability to follow up and follow through
Ability to work effectively in a multi-office environment
Company
Ropes & Gray LLP
Ropes & Gray, a preeminent, global law firm, has been ranked in the top-three on The American Lawyer's prestigious "A-List" for eight consecutive years and listed on Law.com’s UK “A-List” for three years in a row.
1001-5000 employees
H1B Sponsorship
Ropes & Gray LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (23)
2023 (24)
2022 (38)
2021 (21)
2020 (21)
Funding
Current Stage
Late StageLeadership Team
B
Bruce Willman
Chief Financial Officer
Amanda Persaud
Partner
Recent News
bloomberglaw.com
2025-12-05
Company data provided by crunchbase