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Choice Hotels International · 1 day ago

Radisson Catering Sales Manager

Nashville TN - Radisson Hotel Nashville

Full-time

Onsite

Entry, Mid Level

1+ years exp

Choice Hotels International, Inc is one of the largest lodging franchisors in the world, and they are seeking a Catering Sales Manager for the Radisson Hotel Nashville Airport. The role involves achieving market share and revenue goals through effective sales initiatives, managing client relationships, and ensuring guest satisfaction.

HospitalityHotelTravel

No H1B

Responsibilities

Achieves market share and revenue goals by working with the Director of Sales (Marketing)/Director of Catering (Convention Services) on individual and team goals within assigned market segments

Prepares proposals and contracts that are geared to maximize profit while satisfying client needs

Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards

Communicates booked and assigned clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)

Solicits files on a timely basis to confirm business

Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business

Delivers and sells hotel’s features and benefits to meet clients' needs

Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels

Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas

Ability to pivot in both markets and team role pending changing economic and team dynamics

Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners

Ensure all materials used are in accordance with brand standards

Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

Develops and implements strategies for achieving individual sales goals

Maintains proper flow of information to sales team, reviews sales work file of assigned accounts

Assists with the completion of monthly booking report(s)

Prepares reports and forecasts as necessary to improve management decision making and critical evaluation of work activities

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Sales initiatives, managing RFPs, detailing BEOs. generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client catering services requests

Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings. Following up with new leads to achieve objectives

Attend networking events, participate in community involvement opportunities, and serve as a strong presence for hotel service and brand advocacy

Qualification

Hotel catering experienceNegotiation skillsContract law knowledgeMicrosoft Office SuiteDelphiOperaMathematical skillsLocal market knowledgeCertified Meeting PlannerCommunication skillsTeam collaboration