RNB State Bank · 1 day ago
Customer Service Representative - Bank Teller
Hanna,WY,US
Full-time
Onsite
New Grad, Entry Level
0+ years expRNB State Bank is a locally managed independent community bank founded in 1899, offering personalized banking services. The Customer Service Representative assists customers by answering inquiries, processing transactions, and opening new accounts while providing exceptional customer service.
Banking
Responsibilities
Provides quality customer services as outlined in the Bank's New Account Standards guidelines
Understands the features and benefits of all consumer and business Product & Services that the Bank offers
Cross-sells different types of Products & Services available to customers and suggest the most appropriate one for their needs
Provides support to all assigned areas of branch operations, including new accounts and teller line
Uses numerous software applications to perform daily tasks
Performs all Teller Duties including, accepting deposits, cash checks, savings withdrawals, and issue Cashier’s Checks, count cash, Money Orders, Gift Cards. Accept loan payments and issue receipts
Verifies endorsement, validity, and balance availability when processing transactions
Processes a variety of transactions using own judgment within limits regarding the validity of transactions presented
Processes mail deposits, night drop, and ATM deposits which are opened under dual control
Maintains a balanced cash drawer and resolves errors or discrepancies as they arise
Processes stop payments and Reg CC holds when needed
Refers questionable transactions to Teller Supervisor
Prepares new account documentation for all types of deposit products, including checking, savings, certificate of deposits and individual retirement accounts
Makes decisions regarding the opening of new accounts and obtains all required CIP and required documentation
Orders checks, endorsement stamps and deposit slips
Provides effective customer service by answering customer questions, investigating & fixing errors or other possible issues that may arise
Assists customers with online banking questions and enrollments. Set up customers with electronic banking services & cash management products
Maintains monthly records of all accounts opened and closed
Scans and images all new account documents into the core system
Performs debit card maintenance
Works effectively in a team-oriented environment
Responsible for adherence to regulations and Bank policies and procedures
Maintains proper level of new account kits
Prints new accounts reports from Director
Performs all other duties as assigned
Qualification
Required
Exceptional customer service skills
Ability to maintain a high level of confidentiality
Attention to detail with high degree of accuracy
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Knowledge of Word Processing software
Benefits
401(k) plan with company contributions
Medical, Dental and Vision Insurance
Supplemental insurance options
Heath Savings Account with company contribution
Employer paid Life/LTD
AD&D Insurance
Paid Vacation, Sick and Holiday time
Flexible Spending Account
Professional Development Resources/Tuition Reimbursement
Employee Assistance Program
An annual bonus may be paid to eligible employees based on company & individual performance.
Company
RNB State Bank
We are an independent, community-centered bank, operating in southern Wyoming. Our branch locations include Rawlins, Saratoga and Hanna, WY.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mike Jacobs
Chief Retail Officer
Company data provided by crunchbase