Learning Resources · 1 week ago
D365 Business Analyst, CE
Vernon Hills, IL
Full-time
Hybrid
Mid Level
$110K/yr - $140K/yrLearning Resources is a family-owned organization dedicated to creating educational products and toys. They are seeking a self-motivated D365 Business Analyst to drive strategic initiatives and deliver actionable insights for their Sales and Marketing organization, collaborating with cross-functional teams to design solutions and implement changes that create measurable business value.
EducationManufacturing
Responsibilities
Strengthen CE, D365 and Power Platform integration
Deliver reliable, automated integration between Customer Engagement, D365, Power BI, and Power Automate to improve data consistency, reporting accuracy, and operational efficiency. This objective focuses on reducing manual data handling, stabilizing CE‑to‑D365 integrations, and enabling trusted, near‑real‑time insights for Sales and Marketing
Enable AI‑Driven Sales and Customer Engagement
Collaborate with Sales, Marketing, and Emerging Technologies to adopt Copilot for Sales and other AI‑powered capabilities that enhance productivity, data quality, and decision‑making. This includes defining use cases, providing training and support, and embedding AI tools directly into CE workflows in a governed and measurable way
Establish Customer Insights and Data‑Driven Engagement
Implement and support the Customer Insights platform by integrating key data sources to create unified customer profiles, scalable segmentation, and data‑driven journeys. This objective ensures Sales and Marketing can leverage accurate insights and predictive capabilities to drive personalization, engagement, and revenue growth
Optimize CE Data Model, Automation, and Platform Health
Leverage strong knowledge of CE entities and Dataverse to troubleshoot issues, build and support cloud flows, journeys, and custom entities, and maintain a stable, scalable solution architecture. This objective includes standardizing automation, improving supportability, and enforcing best practices across CE solutions
Drive Continuous Innovation Through Cross‑Functional Collaboration
Collaborate closely with Sales, Marketing, and Emerging Technologies to continuously evaluate new Microsoft CE, AI, and platform capabilities, pilot high‑value features, and embed innovation into production. This objective ensures the CE ecosystem remains modern, scalable, and aligned to evolving business priorities while maximizing return on Microsoft investments
Improve Scalability and User Experience
Implement Dataverse data archiving and purging strategies to manage storage growth and optimize system performance, while leveraging Power Pages or similar Microsoft technologies to deliver a centralized, role‑based Sales Hub. This objective focuses on ensuring the CE platform remains scalable, performant, and user‑friendly, while improving accessibility and adoption for Sales teams
Qualification
Required
A college diploma or university degree in the field of computer science, or equivalent experience in information systems is required
In-depth, hands-on knowledge and experience with enterprise and desktop applications, including, MS Dynamics 365 Customer Engagement Sales, Marketing and Service, Power Platform, MS Excel, MS Word
Highly self-motivated and directed
Excellent written, oral, interpersonal, and presentational skills
Able to develop and interpret technical documentation
Flexible to work weekends and extended periods of time as required
Proven experience with troubleshooting principles, methodologies, and issue-resolution techniques
Preferred
MS Dynamics D365 F&SCM - Sales and Marketing Module experience preferred
Benefits
Profit sharing bonus potential
401k matching
A variety of other benefits
Company
Learning Resources
Learning Resources® is a leading global manufacturer of award-winning teaching aids.
Founded in 1994
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
E
Ed Stassen
Chief Financial Officer
Dennis Blackmore
Director Emeritus: Product & Licensing
Recent News
Investment News
2026-01-11
bloomberglaw.com
2026-01-09
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