Field Services Technician jobs in United States
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Netrio · 1 day ago

Field Services Technician

positionRochester, NY
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

Netrio is a company that focuses on providing exceptional field services, and they are seeking a Field Services Technician to support their mission. The role involves performing both proactive and reactive onsite visits, collaborating with various teams, and ensuring customer satisfaction through effective communication and technical support.

Cyber SecurityInformation TechnologyIT ManagementNetwork SecurityTelecommunications

Responsibilities

Demonstrate Netrio’s core values and culture through daily work interactions, effectively communicating between the Netrio team and customers
Contribute to the overall success of the team, working collaboratively with others across departments to move operations forward
Provide recommendations and decisions on the urgency of projects and service appointments, influencing the prioritization of tasks and delivery
Offer feedback on day-to-day operations, interacting with technicians, teams, and customers to improve efficiency and service quality
Work with the Client Services and Field Team to ensure smooth operations, enhancing communication and process flow

Qualification

Technical troubleshootingNetwork administrationMicrosoft certificationCustomer-focusedDocumentation skills

Required

2+ years of experience in remote and/or field support with small to medium-sized businesses in network administration
At least 1 Microsoft or preferred vendor certification (CompTIA, WatchGuard, etc.)
Proven technical troubleshooting effectiveness and escalation management skills
Ability to adapt to new technologies and adopt continuous learning in the field

Preferred

Strong documentation and communication skills, with the ability to follow procedures accurately

Benefits

Competitive salary and bonus structure.
Comprehensive benefits package
Wellness programs and professional development opportunities.

Company

Netrio

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NETRIO is a Managed Services Provider supporting a wide variety of technology assets and services for small to medium sized organizations.
dateFounded in 2003
location
Mckinney, Texas, USA
people-size201-500 employees
web-link
https://www.netrio.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Mark Clayman
CEO
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Peter Salamanca
Chief Operating Officer
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Recent News

PR Newswire
Netrio Named MSSP of the Year at the 2025 MSP Titans of the Industry Awards
2025-12-17
PR Newswire
Netrio Unveils M&A Technology Diligence and Integration Services
2025-12-08
PR Newswire
Netrio Appoints Bobby Hall as Vice President of Channel Sales
2025-10-31
Company data provided by crunchbase