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Lucid Motors · 1 day ago

Service Advisor, Coolidge

Coolidge, AZ

Full-time

Onsite

Entry, Mid Level

$26/hr - $35/hr

2+ years exp

Lucid Motors is leading the future in luxury electric vehicles and aims to elevate the human experience through innovative design. As a Service Advisor, you will provide exceptional customer service, manage client interactions throughout the service process, and ensure vehicles meet quality standards before returning to clients.

AutomotiveAutonomous VehiclesElectric VehicleTransportation

Responsibilities

Ensure clients are informed throughout the service experience from initial contact to vehicle handover

Conduct comprehensive inspections and thorough check-in processes for customer vehicles, identifying and reporting any damage or visible wear

Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading (BOL) and processing through internal channels for proper documentation

Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenience

Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service provided

Review and revise work orders after technicians and detailers complete their tasks, guaranteeing accurate documentation and precise time punches in alignment with corresponding labor operations

Promptly address and correct any warranty claim rejections within the established timeframe to maintain operational efficiency and customer satisfaction

Responsible for acquiring customers signatures for service authorization and service invoice via DocuSign and collecting payment for customer pay repairs

Explanation of invoice to customers of repairs preformed to ensure correct understanding of completed work and that all concerns have been address to customer satisfaction

Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed

Ensure that work done meets Lucid's exacting standards before vehicles are returned to clients – act as the last QC step

Other duties as assigned

Qualification

Automotive experienceCustomer serviceMicrosoft OfficeProblem-solvingDetail orientationCPR trainingDMS softwareHV systems knowledgeLV systems knowledgeEV powertrains knowledgeStart-up experienceInterpersonal skillsCreative thinkingCommunication skills

Required

2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role

Excellent interpersonal skills with a compassionate and patient demeanor

Problem-solving and creative thinking skills

Ability to articulate and document details to ensure smooth workflow

Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge

Proficiency in computer applications such as Microsoft Office as well as learn proprietary DMS software

Full-time, including weekends or extended hours during busy periods

Willingness to complete Lucid provided CPR training post hire

Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire