HDR · 2 days ago
IT Support Specialist
Greater Houston
Full-time
Onsite
Entry Level
1+ years expHDR is a company dedicated to creating a welcoming and inclusive environment for its employee-owners. As an IT Support Specialist, you will apply technology to address business needs, assist staff in utilizing computing technology effectively, and provide advanced troubleshooting support for IT issues.
ArchitectureConsulting
Responsibilities
Apply technology to address business needs and constraints
Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
Participate in enterprise-wide IT projects and initiatives
Diagnose system hardware, software, and operator problems
Provide advanced troubleshooting on complicated IT issues
Provide support for software applications
Provide desk side training upon request for enterprise applications
Request hardware and software through the requisition system as directed by their supervisor
Provide hardware support, printer and printing support
Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
Assist the IT Support team with software inventory where required
Provide local office coordination and communication of technical support topics/issues of interest
Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team
Perform other duties as needed
Qualification
Required
Associate's degree in Computer Science/MIS-related area or equivalent work experience
A minimum of 1 year of experience in technical support of PC, networks and servers
Excellent working knowledge of personal computer and peripherals
Experience in systems operations and maintenance
Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server
Working knowledge of Microsoft Office applications
Excellent client service, interpersonal and communication skills
Self-starter able to handle multiple tasks and deadlines with minimal supervision
Preferred
Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
This position may include travel
Company
HDR
HDR is an employee-owned design firm specializing in engineering, architecture, environmental and construction services. We’re ranked No.
10001+ employees
H1B Sponsorship
HDR has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (6)
2022 (3)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
G
Galen Meysenburg
CFO
J
Jeff Glover
Colorado Area Water Group Chief Engineer
Recent News
The Magnificent Mile Association
2025-11-11
Company data provided by crunchbase