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Endurance IT Services · 2 days ago

Field Service Technician

Richmond, VA

Contract

Onsite

New Grad, Entry Level

Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. The Field Service Technician plays a critical role in ensuring seamless connectivity and optimal performance of video, internet, and customer-facing technologies at serviced properties and commercial offices.

Consumer ElectronicsInformation TechnologyProfessional NetworkingProfessional ServicesSecurityVirtualization

Growth Opportunities

Responsibilities

Troubleshoot and resolve onsite issues related to video, internet, and customer connectivity

Install and activate routers, TVs, and internet services using plug-and-play methods

Maintain accurate service records by updating tickets and managing appointment schedules

Stay current with both existing and emerging technologies through continuous learning

Communicate service updates and issues to field teams and management promptly

Qualification

Customer service skillsRouter experienceFoundational networking knowledgeLight installationsProblem diagnosisTime management

Required

Proven customer service skills with a hands-on, solution-oriented mindset

Ability to meet scheduled appointment windows and manage time effectively

Experience with routers (Calix experience is a plus) and foundational networking knowledge

Comfortable performing light installations and diagnosing basic technical problems

Company

Endurance IT Services

Endurance IT Services is an IT company offering computer networking services.

Founded in 2008

Newport News, Virginia, USA

11-50 employees

https://www.endurance-it.com

Funding

Current Stage

Early Stage

Leadership Team

Ken Hershberger

Virtual CIO, Business Analyst, Project Manager

Company data provided by crunchbase