LHH · 2 days ago
Shelter Program Manager
San Francisco Bay Area
Full-time
Onsite
Mid, Senior Level
$85K/yr - $95K/yr
3+ years expLHH is seeking a Shelter Program Manager to oversee the daily operations and service delivery of their confidential Emergency Shelter. The role involves supervising staff, ensuring high-quality services for survivors, and maintaining compliance with various requirements while fostering community partnerships.
Human Resources
Hiring Manager
Debbie Ferrarello
Responsibilities
Ensure effective implementation of 24/7/365 shelter services, managing staff and resources to maintain uninterrupted, high-quality support for residents
Oversee daily operations, safety protocols, and administrative functions for all residential program activities
Directly supervise all shelter staff in both programmatic and personnel matters
Lead hiring, onboarding, evaluation, training, performance management, and disciplinary processes
Promote a supportive, collaborative, trauma-informed work culture
Ensure timely and accurate collection of client documentation and program service data
Maintain compliance with local, state, and federal contract and grant requirements
Build and sustain strong community partnerships to enhance service delivery and client support
Foster effective collaboration with staff across multiple sites and programs
Coordinate and actively participate in program-specific meetings, agency-wide meetings, and in-service trainings
Provide 24-hour on-call emergency coverage, directly or through appropriate delegation
Support evaluation of client satisfaction, service quality, and program effectiveness
Perform special projects and other duties as assigned
Qualification
Required
Bachelor's degree in Social Work, Nonprofit Administration, Business, or related field and 3–5 years of relevant experience OR 5+ years of progressively responsible experience, including staff management, preferably in a nonprofit setting
Experience managing government grants and/or contracts
Demonstrated supervisory experience and strong commitment to teamwork
Bilingual English/Spanish a requirement
Excellent written, verbal, and interpersonal communication skills
Proficiency in Microsoft Office applications
Strong organizational skills with the ability to multitask and meet multiple deadlines
Proven initiative, problem-solving ability, and resourcefulness
Completion of a state-mandated 40-hour Domestic Violence Counselor Training or willingness to complete the next scheduled agency training, including one required overnight shift at the emergency shelter
Successful completion of a DOJ Live Scan background check. La Casa de las Madres considers qualified applicants, including those with criminal histories, consistent with San Francisco's Fair Chance Ordinance
Valid California driver's license, clean driving record, and insurability under agency policy
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
H1B Sponsorship
LHH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
24-7 Press Release Newswire
2025-05-17
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