American Family Insurance ยท 4 days ago
Customer Service Representative
Madison, WI
Full-time
Onsite
Mid Level
$50K/yr - $70K/yr
4+ years expAmerican Family Insurance is seeking an experienced, licensed insurance professional for a stable and supportive environment. The role focuses on providing excellent customer service to clients, managing policies, and assisting with claims guidance without the pressure of aggressive sales quotas.
Angel InvestmentFinanceVenture Capital
Responsibilities
Provide excellent customer service to existing insurance clients
Assist clients with policy questions, coverage updates, and renewals
Process endorsements, billing inquiries, and policy changes
Support clients with claims guidance and follow-up
Maintain accurate client records and documentation
Work closely with the agency team to ensure a smooth client experience
Qualification
Required
Active insurance license (Property & Casualty required; Life & Health a plus)
Prior experience working in an insurance agency or insurance-related role
Strong communication and relationship-building skills
Detail-oriented with strong organizational abilities
Professional, dependable, and client-focused
Insurance: 4 years (Required)
Insurance License (Required)
Preferred
High school or equivalent
Benefits
Simple IRA with 3% employer match
Three weeks of paid time off
Flexible personal time when needed
Health Reimbursement Arrangement (HRA)
Paid time off
Professional development assistance
Company
American Family Insurance
For more than 90 years, American Family Insurance has built its reputation on sound principles.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dan Reed
Founder. President, and MD
Recent News
Business Insider
2025-12-25
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