Jobs via Dice ยท 1 day ago
UX Researcher
United States
Contract
Remote
Mid Level
$25/hr - $35/hr
3+ years expLPL Financial is a company that empowers professionals to shape their success while helping clients pursue their financial goals. They are seeking a UX Researcher to work with product managers, designers, and researchers to bring innovative solutions to their advisors.
Computer Software
Responsibilities
Develop research plans, workflows, user task analysis, personas, journey/experience maps, process flows, and service blueprints
Lead in user research through every stage of the product lifecycle; planning and running usability studies, analyzing data, conducting heuristic evaluations, facilitating and moderating workshops, and performing low to high fidelity usability tests
Present findings to cross-functional teams and negotiate trade-offs between business goals, technical challenges, and customer experience
Coordinate and take direction from the lead researcher to the assigned area of focus
Qualification
Required
Skilled in moderated interviews, unmoderated usability tests, surveys (we use Qualtrics), and other foundational UX research methods
Manage end-to-end participant engagement-including scheduling, communication, and logistics- to align with research timelines and learning goals
Advanced Excel skills to help with analysis and representation via pivot/charts
Bachelor's Degree Or Additional Equivalent Experience
3+ years of experience related to user experience research & analysis, ideally in complex or regulated industries
2 plus years of experience working on a project team and meeting project timelines while managing competing Priorities
Proven ability to navigate and manage complex, high-stakes business relationships with discretion and professionalism
Communicates research insights in a clear, compelling, and actionable manner
Strong strategic thinking skills as well as tactical execution
Excellent collaborative skills working with multi-disciplinary teams
Able to hit the ground running, with the discernment to pause and ask the right questions to ensure strategic alignment
Preferred
User experience research methods
Experience with tools such as User Testing, Jira, Confluence, and Figma
Experience working in agile / pod structure
Familiarity in financial services is a bonus
Experience cultivating strong cross-functional partnerships by aligning research objectives with business priorities
Benefits
Medical
Dental & vision
Critical Illness
Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
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Funding
Current Stage
Early StageCompany data provided by crunchbase