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Ethos Cannabis · 1 month ago

Cannabis Product Associate (Full-Time), OH

1525 Genntown Drive, Lebanon, OH, USA

Full-time

Onsite

Entry Level

$16/hr - $16/hr

2+ years exp

Ethos Cannabis is focused on cultivating, processing, and dispensing cannabis while prioritizing consumer-centric experiences. The Product Associate will assist in dispensary operations, providing customer service and helping patients select appropriate cannabis products.

Alternative Medicine

Responsibilities

Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism

Greet all patients in a warm, sincere, and helpful manner

Provide an excellent customer experience while assisting in the sale of cannabis products

Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction

Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints

Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns

Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products

Assist patients with choosing the right products according to their ailments

Ensure orders are fulfilled efficiently with 100% accuracy at all times

Operate cash register, computer-based POS system, and cash drawer

Adhere to company Standard Operating Procedures

Verify patient allotment and ensure he/she is eligible to make purchases using the state system

Maintain proper cash handling procedures at all times

Maintain fully stocked and clean POS counters at all times

Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance

Maintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizing

Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines

Ensure opening and closing cleaning and organization is completed

Participate in periodic staff meetings

Ensure POS counters are ready when dispensary opens

Manage inbound phone inquiries and route calls accordingly

Adhere to all Medical Cannabis laws

Maintain a positive attitude that promotes teamwork

Work collaboratively and respectfully with other team members

Participate in ongoing education and professional development opportunities

Read industry publications to keep up to date on trends

Additional duties as assigned by management

Qualification

Customer service experienceCash register experienceMarijuana productsRetail point-of-sale softwareMulti-task orientedOrganizational skillsAttention to detailInterpersonal skillsIntegrityWork ethic

Required

Minimum of a high school degree required; college degree preferred

2 years of customer service experience

Experience in a retail or customer service setting

Superior customer service skills and phone etiquette

Cash register experience with speed and accuracy

Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions

Strong organizational skills

Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization

Detail oriented with an eye on process optimization

Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it

Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above

Must be able to handle constructive criticism and guidance

Proper employment documentation; reliable transportation and valid driver's license

Ability to work 7 days per week including some holidays and to be flexible with schedule

Knowledge of marijuana strains, formulations, extracts and other products on the market

Excellent customer service skills

Attention to detail

Precise math skills

Organizational skills

Multi-task oriented

Ability to work in a fast-paced, changing, and challenging environment

High level of integrity and a strong work ethic

Proficiency in computer usage, including retail point-of-sale software