Apply on Employer Site

Masterworks · 1 day ago

Senior Investor Onboarding and Support Associate

New York City, NY

Full-time

Onsite

Mid, Senior Level

$75K/yr - $90K/yr

3+ years exp

Masterworks is the leading platform for investing in SEC-qualified shares of blue-chip artwork. The Senior Investor Onboarding and Support Associate will be the first point of contact for investors, guiding them through the onboarding process and ensuring a high-quality client experience.

ArtFinancial ServicesTrading Platform

Responsibilities

Welcome new investors to the platform and guide them through account setup, KYC verification, and documentation

Coordinate across internal teams (Compliance, Advisory, Product, Finance) to ensure every account is activated smoothly and efficiently

Maintain a deep understanding of our product and investment process to confidently address investor questions

Build trusted relationships with VIP investors, proactively addressing questions and ensuring they feel supported beyond onboarding

Act as the voice of the investor within Masterworks, surfacing insights and feedback that help improve the client experience

Manage communications through CRM and ticketing systems, maintaining professionalism and attention to detail across all interactions

Qualification

Client service experienceCRM systems proficiencyInvestor support experienceCommunication skillsInterest in artFinanceNavigating ambiguityCollaborative approachCustomer-first mindset