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Caesars Entertainment · 1 day ago

Client Experience Manager

Las Vegas, NV

Full-time

Onsite

Entry, Mid Level

2+ years exp

Caesars Entertainment is the largest casino-entertainment company in the U.S. and is seeking a Client Experience Manager to support the Meeting and Convention Sales team. The role involves managing customer experiences during site inspections and events, and building relationships to enhance client engagement.

Food and Beverage

Responsibilities

Conduct site inspections for assigned properties or team members including initial communication and planning call with sales person, details associated with ground transportation, hotel accommodations/upgrades, customized amenities, restaurant and show reservations and any other details that would support a competitively differentiated experience for the customer(s) to help win the business. Document all aspects of the customer’s experience in Salesforce including feedback and follow up steps for the respective sales person

Create opportunities to build stronger relationships with meetings customers by entertaining them when they are in Las Vegas on business and not necessarily tied to a site inspection. Opportunities may include hosting the guests at a meal or show

Work in conjunction with Meeting Operations to attend pre-cons, plan daily meet and greets and entertainment of customers while on-site for their programs to ensure customer expectations are exceeded in order to secure the next opportunity. Communicate feedback and follow up to the sales person in a timely manner

Assist in development and execution of key customer and industry events as assigned that take place in Las Vegas, such as IMEX, CVENT Connect and more

Effectively communicate property, competitive market and destination updates to the In-Market, Enterprise Sales and Key Accounts teams in order to drive knowledge for those representing and selling Las Vegas to meetings customers. This includes updating all resources to ensure they are easily accessible by the teams

Build strong relationships with meeting operations in order to further build knowledge of property details and deliver on customer commitments

Utilize the CRM (Salesforce) to document all aspects of communication with the customers including site inspection plans, feedback and follow up steps from on-site experiences, preferences and more

Ensure expense reports are completed and submitted by the specific due dates