Apply on Employer Site

Stanford Health Care · 1 week ago

Privacy Assurance Specialist I (Remote - CA)

United States

Full-time

Remote

Mid Level

$48.26/hr - $62.73/hr

4+ years exp

Stanford Health Care is committed to providing exceptional patient care and is seeking a Privacy Assurance Specialist I to manage privacy-related inquiries and concerns. The role involves conducting investigations, assisting patients with privacy rights, and collaborating with various departments to ensure compliance with privacy regulations.

Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent Care

Comp. & Benefits

Responsibilities

Contributes to the achievement of Compliance Department goals and objectives and adheres to departmental policies, procedures and standards; complies with governmental and accreditation regulations

Effectively maintains collaborative working relationships with faculty, physician leadership, hospital and School of Medicine management and staff to achieve increased satisfaction with and participation in the Compliance Program

Analyzes complaints against available facts; makes case determination in consultation with Privacy Assurance leadership. Documents case findings in a clear, logical, and meaningful fashion; writes case reports to involved parties to include, but not limited to, department managers and Human Resources representatives; prepares written summaries of high-risk cases for Privacy Assurance leadership

Assists patients in exercising their patient privacy rights, including amending their medical records, receiving an accounting of the disclosures of their medical records, requesting restrictions on access to their medical records and other civil rights related to patient privacy; communicates and/or meets directly with patients to assist with patient privacy rights or concerns; prepares formal correspondence to patients in compliance with applicable privacy rights requirements

Assists the Privacy Office with its electronic medical record monitoring program, to include, but not limited to, on-site audits, the evaluation of clinical association patterns and investigations of potential inappropriate access to patient information, interviews staff, faculty, and others, and develops of investigative reports

Assists the Privacy Office with its proactive education program, to include but not limited to developing education materials and presenting training and educational sessions to clinical and non-clinical staff whenever necessary

Conducts effective interviews with clinical and non-clinical staff; asks appropriate questions relevant to the issue, follows up appropriately on responses provided by the interviewee; identifies opportunities during the interview to obtain additional details and clarify the accuracy of the information presented; asks questions in a non-accusatory manner but with sufficient probing to complete the fact-finding mission

Conducts thorough investigations related to patient privacy matters and moves quickly to conduct on-site response to reports of potential privacy risks

Investigates, resolves, and documents privacy complaints from patients, staff, faculty, and others including hotline complaints related to patient privacy; communicates and corresponds with patients regarding privacy complaints by sending timely acknowledgment and closing response letters

Identifies and documents the specific privacy allegation(s) to be addressed, develops and executes an action plan for investigative proceedings; determines the information that needs to be gathered and the methodology for obtaining needed information which might include, but not be limited to, patient or staff interviews, medical record reviews, system audit log reviews, Internet searches, regulation searches, policy and procedure reviews, and working with Information Security staff, the Security Office, and clinical and non-clinical department management as needed

Participates in the development of the Privacy Office's long-term and short-term goals, objectives, plans, policies and procedures. Works with the Privacy Assurance leadership to identify and manage changing priorities

Prepares the case file for closure ensuring that the file is presented in a methodical manner; the file is easily understood by a third-party reviewer and pertinent case documents can be easily found; when necessary for ease of reading, prepares a timeline of events relevant to the issue and the steps taken for resolution

Receives and logs privacy complaints and concerns from patients, staff, faculty, and others, including hotline complaints related to patient privacy

Works collaboratively with hospital departments to provide corrective action plan requirements; receives and reviews completed corrective action plans from hospital departments to determine if compliance requirements are adequately met; follows-up with hospital departments as needed to ensure completion of corrective action plan and recommendations; prepares mandatory state reporting documentation regarding violations of state privacy laws and regulations at the direction of Privacy Assurance leadership

Assists Privacy Assurance management with federal, state and other special investigations and audits. Prepares responses to regulatory inquiries. Develops and maintains government audit readiness plans

Annually identifies specific needs for self-development and implements a plan to achieve professional growth

Maintains privacy of patient information and confidentiality of compliance information and activities; consistently demonstrates a high level of professionalism by exercising behaviors consistent with the Compliance Department’s Guiding Principles, including but not limited to Integrity and Openness, Respect and Loyalty, Responsibility and Accountability, Balance and Control, Participation and Enthusiasm, and Humor and Fun

Qualification

Privacy regulations knowledgeElectronic medical recordsInvestigative methodologiesCompliance program knowledgeAnalytical skillsVerbal communicationWritten communicationOrganizational skillsProblem-solving skillsConfidentiality maintenance

Required

Bachelor's degree in a work-related field/discipline from an accredited college or university

A minimum of four (4) years related work experience

Knowledge of electronic medical records, privacy regulations, and ability to evaluate compliance with applicable rules, regulations, processes, policies and procedures

Ability to communicate effectively, demonstrating excellent verbal and written communication skills

Ability to maintain confidentiality of sensitive and private information in accordance with applicable laws, policies and rules

Ability to plan, organize, and prioritize multiple tasks and work independently to meet deadlines and exercise sound professional judgment

Ability to work effectively with individuals at all levels and with varying backgrounds both within and outside the organization

Knowledge and understanding of federal and state compliance program requirements and ability to plan and implement the elements of an effective compliance program in relation to hospital and healthcare

Knowledge and understanding of general state and federal requirements pertaining to patient privacy and confidentiality

Knowledge of and ability to use a personal computer and standard business software applications for word processing, spreadsheets, databases, presentations and e-mail

Knowledge of and ability to use department-specific and enterprise computerized information systems to support compliance functions

Knowledge of and demonstrated ability to use logical, analytical, and problem-solving based methodologies to investigate complaints and concerns from patients, staff, faculty, and others, preferably experience in investigating privacy-related complaints and concerns