Beckman Coulter Diagnostics · 3 days ago
Coordinator Customer Support – Frontline (French)
Brea, CA
Full-time
Onsite
Entry Level
$22/hr - $30/hr
2+ years expBeckman Coulter Diagnostics is a global leader in clinical diagnostics, committed to innovating for tangible impact in life sciences and biotechnology. The Coordinator, Customer Support (Frontline) is responsible for delivering exceptional customer support to U.S. and French-Canadian customers by managing inbound interactions, processing orders, and resolving order management issues.
BiotechnologyHealth DiagnosticsLife ScienceManufacturing
Responsibilities
Deliver exceptional customer support to U.S. and French-Canadian customers by managing inbound phone and email interactions — accurately processing orders, addressing inquiries, and ensuring timely resolution of order management issues to provide a positive customer experience
Maintain clear and proactive communication with English- and French-speaking customers to ensure accuracy across billing, shipping, and fulfillment processes, while fostering trust and long-term satisfaction
Analyze and process customer requests, returns, and credits with precision and accountability — ensuring compliance with company policies, timely turnaround, and professional communication in every interaction
Qualification
Required
High school diploma or GED with 2+ years' experience in Customer Service
Bilingual (written and verbal communication) in English and French, with strong reasoning and critical-thinking abilities to deliver timely customer resolutions for U.S. and French-Canadian customers
Preferred
Associate or Bachelor's Degree
Using ORACLE (or a similar size ERP system, i.e. SAP, JD Edwards, etc.)
MS Office Skills - specifically with Outlook and Excel – Pivot Table and V-lookup experience
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
Beckman Coulter Diagnostics
A global leader in advanced diagnostics, Beckman Coulter has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 80 years.
10001+ employees
H1B Sponsorship
Beckman Coulter Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (27)
2023 (27)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
unknown2011-02-07Acquired
Leadership Team
Ruth Lyons
VP North America Marketing
Recent News
2025-12-18
2025-12-17
Company data provided by crunchbase