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Vanguard · 5 days ago

User Experience Researcher, Specialist - Hybrid

Malvern, PA

Full-time

Hybrid

Senior Level

5+ years exp

Vanguard is a company dedicated to the long-term financial wellbeing of its clients. They are seeking a User Experience Researcher, Specialist to provide research consultation for product and business teams, conduct user research, and analyze results to enhance user experiences across web and mobile applications.

FinanceFinancial Services

No H1B

Responsibilities

Provides research consultation for Product and business teams for web and mobile applications across multiple platforms. Recommends appropriate quantitative or qualitative approach to gather necessary insights from clients or prospects

Plans, designs, and conducts user research, usability, and heuristic evaluations studies. Provides insights & recommendations to bring value to Vanguard's business, technology, and processes

Conducts user interviews and contextual inquiries to identify user needs and gather user feedback. Ensures privacy and conducts sessions in a professional manner

Analyzes, summarizes, and presents results to design teams and mid-level decision makers. Suggests strategies to gain buy-in from the business and product stakeholders

Contributes actionable suggestions based on knowledge of target user base and usability best practices. Educates project teams and crew regarding usability’s purpose and value

Assists in building usability principles and practices at Vanguard. Trains and mentors junior staff in best practices of user experience research. Provides guidance, training, and motivation

Participates in special projects and performs other duties as assigned