Community Partners for Affordable Housing · 2 weeks ago
Resident Advocate
Portland, OR
Full-time
Onsite
Entry Level
$22/hr - $23/hr
1+ years expCommunity Partners for Affordable Housing (CPAH) is dedicated to advancing housing justice by providing sustainable housing and supportive services. The Resident Advocate at The Joyce Front Desk plays a crucial role in ensuring the safety and security of residents while fostering a welcoming environment and assisting with housing stability for individuals exiting homelessness.
Non ProfitProperty DevelopmentReal EstateResidential
Responsibilities
RA will create a safe and welcoming environment for residents by answering the phone in a professional manner, greeting residents and their guests, checking in guests, responding to resident requests and concerns, and providing emotional support
Document resident interactions in communications log throughout shift. Complete and send End of Shift Summary to Services and Property Management teams
To maintain safety and security, RA will monitor camera system in the building and ensure staff/resident/building safety and appropriately respond to emergencies that may arise by calling security or police, as necessary
Complete walkthroughs of the residents’ floors, bathrooms, and outside perimeter of the building
Participate in shift change. Read the shift log at the beginning of each shift and document any relevant details that occur during each shift
To ensure cleanliness at the Joyce, RA will sweep and mop the main lobby, keep entryway and hallways free of any clutter, take out trash cans to the curb, wipe up accidental spills, and any other task needed to maintain cleanliness of the building
Respond to reports of property damage or out of order restrooms, follow up with responsible parties, and install signage to communicate any outage to residents
To ensure 24/7 coverage, RA will be on time for their scheduled shift and complete their entire shift
Respond using de-escalation and crisis intervention skills when resident behavior escalates
Assist other staff members in providing quality programs to all residents
Assist with special projects and tasks assigned by the Joyce PSH Services Manager or Director of Programs
Work closely with Property Management, Case Managers, Resident Service Coordinator, and the Joyce PSH Services Manager
Attend staff and regular supervision meetings. Participate in staff training
Maintain accurate log entries in The Joyce SharePoint, resident tracker, end of shift summaries, and guest check in
Adhere to CPAH’s policies and best practices
Maintain accurate log entries in The Joyce SharePoint, resident tracker, end of shift summaries, and guest check in
Adhere to CPAH’s policies and best practices
Qualification
Required
At least one year's experience working with individuals experiencing homelessness, including people with symptoms of mental health and substance use diagnoses
Passionate about CPAH's mission and impact
Basic Word, Excel, and Outlook required
Experience in customer service
Strong verbal and written communication skills, including ability to effectively communicate with individuals in distress
Experience using participant centered, trauma informed, and de-escalation practices
Ability to maintain appropriate professional boundaries with residents
Ability to work independently and as part of a team
Effective problem solving, communication, and interpersonal skills
Display a high level of tolerance and understanding for individuals with behavioral health and physical health needs
Demonstrate empathy and maintain a non-judgmental attitude while interacting with residents
Familiar with the Housing First Model, Harm Reduction, Trauma Informed Care approach, and program philosophy
Preferred
Experience working in substance use treatment, mental health treatment, and/or crisis intervention desired
Experience working with historically underserved populations and communities of color, providing culturally responsive services
Bilingual (Spanish/English) or fluency in another language relevant to CPAH's resident community (bilingual pay differential available)
Benefits
100% employer-covered medical, dental, and vision insurance.
Employer-funded 403(b) pension plan.
Paid vacation, holidays, sick leave, and bereavement leave.
Short-term and long-term disability, life insurance, and parental leave.
Four-week paid sabbatical after seven years.
Company
Community Partners for Affordable Housing
CPAH is a non-profit organization that engages in real estate and developing affordable housing for communities.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Umpqua Bank
2023-12-15Grant
Recent News
2025-03-06
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