Softworld, a Kelly Company · 1 day ago
Maintenance Technician
Greater Boston
Full-time
Onsite
Entry Level
2+ years expSoftworld, a Kelly Company, is seeking a Monitoring & Maintenance Technician for Uninterruptible Power Supply (UPS) systems. The role involves inventorying, monitoring, and maintaining UPS systems at customer sites, ensuring they are properly configured and supported while working closely with customer stakeholders and data center operations.
Human ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Emma Kleinknecht
Responsibilities
Identify and inventory in-scope UPS systems in customer IDFs in coordination with the customer
Collect and document make, model, and IP address information for each system
Enter and maintain UPS system records in the MGB Data Center Automation System
Apply customer-provided standard configurations to ensure proper alarm reporting
Verify alarm connectivity and data flow to the data center automation platform
Identify systems overdue for preventative maintenance or battery replacement
Support proactive maintenance for monitored systems and reactive service for non-monitored systems
Monitor and respond to alarms generated by in-scope UPS systems
Analyze alarm data to determine severity and required action
Coordinate with the data center team to initiate service visits or system replacement as needed
Document actions taken and outcomes per operational procedure
Coordinate with the customer to gather customer-owned spare parts (e.g., batteries, network management cards)
Centralize spare parts in a designated storage location
Maintain an inventory of spare equipment
Coordinate parts usage with the customer; procurement remains the customer’s responsibility
Monitor and perform preventive, predictive, and corrective maintenance on critical equipment under the direction of the Facilities Manager
Diagnose and troubleshoot UPS, power, and related infrastructure systems
Test and verify cabling signal strength and quality
Install, assemble, and disassemble hardware, equipment, and cabinets
Execute maintenance programs to prevent unscheduled outages, including electrical, mechanical, and fire suppression/detection systems; provide peer training as required
Participate in the research, recommendation, and implementation of automated early-warning monitoring systems (hardware and software)
Support deliveries, including shipping and receiving activities
Maintain a safe, clean, and orderly work environment, including basic housekeeping tasks in data center and office areas
Complete required documentation, including daily shift turnover reports, daily and weekly work summaries, rounds sheets, and system updates
Communicate work status and updates via ServiceNow and email systems
Adhere to all safety procedures, regulations, and operational standards
Prioritize and execute tasks effectively in high-pressure environments
Work within Change, Asset, and Problem Management systems
Participate in shift and site cross-training
Carry a customer-issued pager during assigned shifts as needed
Work outside of normal shift hours as required
Perform other duties and special projects assigned by the Data Center Facilities Manager
Must adhere to all customer health, safety, and security protocols while on-site
Must comply with hospital and clinical environment policies, including the use of required personal protective equipment (PPE), such as gloves and masks, as applicable
Qualification
Required
Experience supporting rack-mount UPS systems in IDF or data center environments
Familiarity with UPS monitoring, SNMP, and alarm management
Strong troubleshooting, documentation, and coordination skills
Valid Driver's License and reliable transportation required to support on-site work
Must have High School diploma or GED equivalent with 2 yrs of related experience or Associate degree in a computer-related field with 1 year of experience
Ability to read, comprehend, and execute administrative procedures, equipment manuals, drawings, complex work scripts, procedures, and maintenance work instructions
Must demonstrate a very strong written and verbal skill set
Requires the ability to analyze the operation of various systems, determine the cause of any problems/malfunctions or safety issues, and initiate corrective action as required
Proficient in basic computer applications and systems, including Microsoft Office (Outlook, Excel, Exchange), ServiceNow (work request and ticket management), and BAS Tridium
Proof of seasonal flu shot is required
Company
Softworld, a Kelly Company
Softworld has developed expertise across five distinct staffing and consulting practices over the past 25 years.
1001-5000 employees
H1B Sponsorship
Softworld, a Kelly Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (67)
2024 (90)
2023 (84)
2022 (71)
2021 (75)
2020 (80)
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-06Acquired
Leadership Team
Steven Edwards
Vice President, Chief Financial Officer
Recent News
2023-01-24
Company data provided by crunchbase