Signal Financial Federal Credit Union ยท 1 day ago
Consumer Lending Specialist
3015 University Blvd W, Kensington, MD, USA
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hr
2+ years expSignal Financial Federal Credit Union is seeking a Consumer Lending Specialist responsible for processing, analyzing, and closing consumer loan transactions while providing excellent service to members. The role involves managing the loan origination process, ensuring compliance with regulations, and maintaining strong relationships with members and branch networks.
BankingCredit CardsFinancial ServicesNon Profit
Responsibilities
Provide superior member service in a call center environment by effectively analyzing the member's current and future situation, by asking the open-ended questions and making recommendations to enhance the member's financial position
Assist the member in the loan application process by determining eligibility and guiding applicants to open membership accounts when appropriate
Maintain an open dialogue and relationship with the branch network to assign new member accounts to the appropriate branch for follow up and to strengthen the relationship with the member
Interview and identify loan products that best fit member's needs through a consultative need based selling process. Cross selling of other potential loan products from opportunities presented through the interview and the credit review process and referring members for non-lending products as needed
Ability to interpret and educate to lending regulations/policies and procedures and educate members about their loan product options
Process consumer loans from the loan origination process through to the final approval, closing, and funding process
In a timely and accurate manor follow up with members to collect, verify, and analyze documentation received to ensure all underwriters' conditions are met and adherence to SFFCU guidelines and requirements is followed
Underwrite loan applications based on loan authority and make recommendations on loans that fall outside that authority level
Complete loan closings in a timely manner based on the members' preferred delivery channel (via docusign or branch)
Prepare and relay adverse actions with the appropriate documentation as needed
Maintain a deep knowledge and understanding of current Federal/State lending regulations. Be able to interpret and apply lending regulations and internal lending guidelines when reviewing and making decisions or recommendations on loan applications
Document all member interactions, appropriate decision comments and exceptions in applicable systems to ensure accuracy, quality control, and to make sure we are providing the member with the best experience possible
Responsible for scorecard goals including: loan queues, booking efficiency, loan delinquency, turn times, loan package quality, and overall loan portfolio performance
Advocate for change and identify improvements that can be made to the underwriting and/or production procedures. Recommend solutions that could increase efficiency and member experience
Maintain an active role in participate team meetings and department activities
Engage as member of a cohesive team, demonstrate excellent interpersonal skills and the ability interact positively with other team members
Display leadership through personal actions and day-to-day practices that support SFFCU's core values
Qualification
Required
A basic working knowledge of underwriting and the 5 C's of credit (credit, capacity, capital, character and collateral)
Working knowledge of the fundamental lending laws, concepts, and procedures
Strong loan math calculation skills including the use of automated spreadsheet development and basic analytics
Ability to learn and work in a fast-paced, ever changing, and growing work environment
Ability to multitask and prioritize work as required
2-3 years minimum Financial Institution experience
At least 1 year consumer lending experience
Demonstrates critical thinking skills, problem-solving skills, and the ability to make decisions with attention to detail
Strong presentation, telephone, oral and written communication skills
Strong proficiency in personal computer skills including the following: Word, Excel, Outlook, internet
Demonstrates the ability to maintain a professional image both through physical and interpersonal skills
Preferred
Experience with Meridian Link is encouraged, but not required
Company
Signal Financial Federal Credit Union
Signal Financial Federal Credit Union is a banking organization with low rates on home loans and car loans, credit cards.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Francois Verleysen
President and Chief Executive Officer
Anil Sood
SVP/CFO--Retired
Recent News
Company data provided by crunchbase