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Bluff Country Co-op · 1 week ago

Front End Manager

Winona, MN

Full-time

Onsite

Mid Level

Bluff Country Co-op is seeking a Front End Manager to oversee operations of their natural foods front of house. The role involves ensuring customer service excellence, managing front of house operations, supervising staff, and maintaining compliance with food safety laws.

Retail

Responsibilities

Treat people fairly, consistently and with respect

Ensure efficient, informative and friendly service according to established customer service vision and standards

Treat staff and managers with consistency and fairness, in a style appropriate to a cooperative work environment

Ensure that communications are clear, direct and respectful

Ensure the integrity of Bluff Country Co-op’s values in decision-making and interactions with others

Act as a model to all employees following the employee handbook

Provide attentive and courteous customer service

Set performance, productivity, and service standards for all department staff

Evaluates department conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures

Ensures that all department areas are clean, well ordered, safe for customers and staff, and meet health standards

Ensures that unsellable items are returned or otherwise properly disposed of, following established procedures

Monitor cooler and freezer temperatures, inform departments of concerns, follow established procedures for repairs

Ensure accurate execution of marketing and promotional strategies by Front End staff

Employ the integrity of Bluff Country Co-op’s values and Manager’s Code of Conduct in decision making and interacting with others

Hire qualified applicants following established policy

Ensure on-the-job training

Organize meetings of department staff and communicate policy changes

Document performance problems, provide coaching, feedback, and disciplinary conversations with staff

Conduct performance evaluations and take corrective action as needed, up to and including termination

Recommend pay raises within the department payroll budget and co-op pay scale

Ensure department’s compliance with all state and federal food safety laws

Maintain department equipment in working order. Troubleshoot problems and arrange for repairs following established procedures

Assure department’s compliance with all policies in the Co-op’s Safety & Security binder

Participate in Management Team meetings as requested and storewide meetings

Procure and maintain current Food Manager Certification with the State of Minnesota

Serve as Manager on Duty as needed

Visit other stores for price comparisons, product and merchandising ideas for the Front End department

Work with the Owner Services Coordinator as needed for Owner Drives, Owner Appreciation and other events or cashier training related to ownership

Perform other tasks assigned by the General Manager

Qualification

Supervision experienceCustomer service skillsCommunication skillsAttention to detailHandle pressureCo-op productsGrowCalmness under pressureOutgoing personality