Apply on Employer Site

Fanatics · 2 days ago

Mitchell & Ness General Manager Retail

Philadelphia, PA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Fanatics is building a leading global digital sports platform, and they are seeking a General Manager for Mitchell & Ness to oversee store operations. The GM will be responsible for achieving revenue goals, optimizing performance, and ensuring exceptional customer experiences in a fast-paced retail environment.

eSportsManufacturingRetailSporting GoodsSports

Responsibilities

Achieve and exceed revenue goals of $10 million through effective sales strategies and team leadership

Analyze sales reports, key performance indicators (KPIs), and market trends to drive business decisions

Develop and execute action plans to maximize profitability, control expenses, and optimize store performance

Implement upselling and cross-selling strategies to enhance the average transaction value and conversion rates

Ensure exceptional customer experience by training and coaching staff on service standards

Maintain a store environment that reflects the brand’s values, merchandising guidelines, and cleanliness expectations

Handle escalated customer concerns with professionalism and problem-solving skills

Recruit, hire, train, and develop a high-performing sales team

Provide ongoing coaching, performance management, and career development opportunities

Foster a positive and inclusive work environment that motivates and engages employees

Create and execute scheduling plans that align with business needs and labor budgets

Oversee inventory control, product ordering, and stock replenishment to maintain optimal levels and reduce shrinkage

Ensure all operational policies, procedures, and compliance standards are met

Partner with vendors and corporate teams to align inventory levels with customer demand

Monitor and manage loss prevention efforts to minimize shrink and protect assets

Drive local marketing initiatives and community engagement efforts to increase foot traffic and brand awareness

Collaborate with corporate marketing teams to execute promotions and seasonal campaigns

Build relationships with key community stakeholders and business partners to drive store visibility and customer loyalty

Qualification

Retail Store ManagementFinancial ManagementInventory ManagementTeam LeadershipVisual MerchandisingCustomer ServiceSales StrategiesResults DrivenSports KnowledgeCommunication SkillsProblem-Solving SkillsDetail OrientedAdaptabilityNegotiation SkillsPositive AttitudeFast-Paced Environment

Required

Degree in business or related field preferred or related field or the equivalent combination of education, training, or work experience

Minimum 4 years' experience supervising a team of 1-5 direct reports and 5-25 indirect reports within a retail environment

Proven experience as a Retail Store Manager, General Manager, or similar role, in a high-volume store environment

Understanding financial principles and ability to manage a budget

Strong leadership and team management skills; Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts

Ability to meet deadlines, prioritize workload, adapt to change, and maintain composure under pressure

Maintains a positive and professional attitude towards team, vendors, and clients

Advanced level knowledge of store operations, inventory management, visual merchandising and customer service

Intermediate level use of Microsoft Outlook, Word, Excel, and PowerPoint

Excellent communication skills, both written and verbal; should be able to deliver ideas and decisions in a professional manner

Must be able to communicate and lead a team to work effectively and cross-functionally across all teams and departments

Creates, collaborates and empowers by delegating projects and tasks to team leads and staff

Results driven and solutions focused

Ability to work in a fast pace and dynamic environment

Must be detail oriented

Ability to travel up to 15% of the job