Member Care Center Member Care Specialist (Virtual Teller) jobs in United States
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UnitedOne Credit Union · 1 day ago

Member Care Center Member Care Specialist (Virtual Teller)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

UnitedOne Credit Union is seeking a Member Care Center Member Care Specialist (MCS) to provide exceptional member service. In this role, you will engage with members to understand their needs, process transactions, and promote products and services while fostering a collaborative and member-centric environment.

BankingFinancial ServicesPayments

Responsibilities

Provide friendly, professional, and confidential member service using remote delivery channels
Act as a trusted adviser and build strong relationships and loyalty with members/guests
Engage with members via telephone or Personal Teller Machines (PTM's) to understand their needs and process service requests and transactions
Foster the 'United For You' service promise by providing outstanding member service that builds loyalty
Work collaboratively to foster a culture that encourages diversity and independent thinking and a member-centric, digital organization

Qualification

Member service experienceSales skillsListening skillsAttention to detailPositive attitudeTeam collaborationConfidentiality

Required

Must have a high school diploma and exceptional member service experience
Must effectively uncover member needs by and offer products and services that provide value to the member/prospective members
Must possess strong listening skills and be able to focus, paraphrase, and empathize, with others
Must possess exceptional member service and sales skills with an emphasis on exceeding expectations
Must possess an enthusiastic, positive attitude and work ethic and genuinely enjoy working with people
Must be a strong and active member of a service and sales team and believe in collaboration
Must maintain confidentiality, be security conscious, and pay close attention to details

Benefits

More than competitive pay and benefits

Company

UnitedOne Credit Union

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UnitedOne is a member-owned financial cooperative that educates our members and helps them build financial strength.
dateFounded in 1938
location
Manitowoc, Wisconsin, USA
people-size51-200 employees
web-link
https://www.unitedone.org/

Funding

Current Stage
Growth Stage

Leadership Team

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Ashley Vandermause
CFO
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Eric Kummer
Chief Information Officer
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Company data provided by crunchbase