RxSense · 1 day ago
Technical Support Specialist
Princeton, NJ
Full-time
Hybrid
New Grad, Entry Level
$60K/yr - $80K/yrRxSense is a healthcare technology leader transforming how pharmacy benefits are delivered. The Technical Support Specialist will provide high-quality technical support, troubleshoot complex issues, and ensure seamless IT operations while maintaining information security protocols.
Cloud ManagementHealth CareInformation ServicesInformation TechnologySoftware
Hiring Manager
CJ Parziale
Responsibilities
Provide prompt first-level, high-quality technical support to end-users remotely or in person
Evaluate and prioritize incoming help desk tickets for assistance
Escalate complex issues to higher-level support as necessary
Order, configure, ship, migrate, and support Windows/macOS operating systems, hardware such as desktops, laptops, printers, scanners, and mobile devices
Troubleshoot A/V technical issues: Diagnose and resolve problems with audio-visual equipment, including televisions, microphones, video conferencing systems, and digital video wall displays, ensuring minimal disruption to office operations
Support employees with A/V needs: Assist office staff with setting up and using A/V equipment for meetings and presentations, providing guidance and hands-on support to ensure a smooth and effective use of technology
Physically assist various office and equipment moves if needed
Continue to enforce Information Security policies and IT procedures; report any suspected policy violations
Always protect all information in any form; assist with end-user awareness and training
Perform hardware repairs, software upgrades, and warranty exchange
Maintain an accurate hardware and software inventory
Assist with user account management, including password and MFA resets
Document and maintain proven solutions, procedures, and end-user guides
Document all support interactions and solutions in the help desk ticketing system
Research and recommend innovative and automated approaches for system administration tasks
Develop relationships within the team and across departments to encourage cooperation, and communication
Develop strengths through training, coaching, project assignments, or other means as appropriate
Participate in ongoing training to stay current with technology trends and updates
Recover assets upon employment separations and validate returned items as expected
Identify any missing process or documentation and be able to close that gap
Qualification
Required
Hybrid position – Min. 3 days in the office; must maintain a clean and presentable work environment for video calls from home or office including reliable internet
Travel required is less than 20%
Ability to troubleshoot software and hardware problems
Documentation and note-taking skills
Experience working with Windows, macOS, MS Office, Active Directory
Experience working with Apple related products, including MacBooks
Basic networking skills to include IP address management
Occasionally, you may need to lift and move items weighing up to 30 pounds
Ability to communicate effectively
Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.)
Adapt easily to rapid changes in requests, processes, and procedures
Ability to multitask in a fast-paced environment
Attention to detail
Asset management experience
Must possess excellent organizational skills
Resolves problems promptly, accurately, and in such a way as to prevent future occurrence
Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines
Maintains confidentiality and uses sound judgment when discussing technical or sensitive matters
Maintains regular and predictable attendance
Establishes and maintains effective relationships with those contacted within the line of work
Strong attitude and desire to learn new technologies
Maintain current skills and strive to acquire new technical knowledge based on current industry trends
Independent worker who can produce high-level results consistently with minimal supervision
Preferred
CompTIA A+ is a plus
ITIL certification is a plus
Experience in the healthcare industry is a plus
Telephony/Unified Communications is a plus
Knowledge of Google Workspace, JAMF MDM, Microsoft Azure & Intune Endpoint Manager
Company
RxSense
RxSense is a health technology company provides IT solutions for flexible, efficient, and transparent pharmacy benefits administration.
Founded in 2015
201-500 employees
H1B Sponsorship
RxSense has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (4)
2022 (1)
2021 (5)
2020 (10)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Parthenon Capital Partners
2020-05-12Private Equity
Leadership Team
R
Rich Saleh
VP Pricing and Analytics
Recent News
2025-12-20
2025-12-17
2025-12-12
Company data provided by crunchbase