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Outreach · 1 day ago

Client Account Executive, Commercial

United States

Contract

Remote

Entry, Mid Level

$120K/yr - $165K/yr

2+ years exp

Outreach is an AI Revenue Workflow Platform that assists sales leaders with connected account visibility and performance insights. The Client Account Executive role focuses on retaining current customers and identifying opportunities for growth, managing relationships, and driving value within assigned territories.

Artificial Intelligence (AI)CRMEnterprise SoftwareSaaSSalesSales Enablement

Responsibilities

Manage the renewal, expansion, and cross-sell attachment of current Outreach customers

Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform

Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment

Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s

Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment

Manage and close renewals at a high rate to protect revenue retention

Develop plans to mitigate churn or contraction, when surfaced

Discover, nurture, and close expansion opportunities within your customers

Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology

Provide impeccable customer service in all interactions

Act as a single point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise

Perform other duties as assigned

Qualification

Account managementCustomer successSales lifecycle managementFinancial acumenSales methodologiesProject managementNegotiation skillsEffective communicationInterpersonal skillsTeam player

Required

At least two years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment

Proven experience demonstrating value realization in a product, platform, or service

Proven experience influencing product or platform adoption and utilization at customers

Effective project management skills

Ability to influence decisions without direct authority

Strong financial acumen to be able to showcase metrics and potential ROI

Ability to manage and navigate complex renewals and expansions sales cycles

Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally

Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform

Strong negotiation skills

Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience

Executive presence and strong interpersonal skills

Team player with a high sense of drive and initiative to keep opportunities moving forward

Benefits

Flexible time off

401k to help you save for the future

Generous medical, dental, and vision coverage for full-time employees and their dependents

A parental leave program that includes options for a paid night nurse, and a gradual return to work

Infertility/ assisted reproductive services benefit

Employee referral bonuses to encourage the addition of great new people to the team

Snacks and beverages in the Office, along with fun events to celebrate

Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military