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First Merchants Corporation · 3 weeks ago

Bank Protection Fraud Specialist I

Greenwood, Indiana, United States

Full-time

Onsite

Entry Level

1+ years exp

First Merchants Bank is seeking a Bank Protection Fraud Specialist I to join our team! This position performs daily fraud prevention reviews utilizing multiple technology platforms to mitigate fraud exposure for customers and bank. The role involves investigating fraud cases and collaborating with various teams to ensure effective fraud management.

Financial Services

Responsibilities

Demonstrates a basic understanding of fraudulent item identification, financial scams, account compromise, and gains proficiency in the processes used to investigate them

Review, identify, and investigate fraud committed through electronic/technology channels. These include:

Wires

Remote Deposit Capture

Mobile Deposit Capture

Check and Kite

Online Banking

Falcon Alerts

Debit Card disputes

Works with, and refers more complex cases to, Fraud Investigations team for resolution

Utilizing the Case Management software, opens fraud cases, provides a clear and concise narrative of the event, updates the case, and assists the lead Investigator as needed

Interviews and communicates with bank clients regarding potential/actual fraud perpetrated on their accounts and how to avoid fraud in the future

Communicates and collaborates with consumer and business bankers on fraud identification and mitigations

Answer the 2-SAFE Hotline and respond to fraud questions, provide assistance, and guidance to bank personnel for all fraud situations