Programming.com · 2 days ago
Customer Relations Manager
New York, NY
Full-time
Onsite
Entry, Mid LevelProgramming.com is a service-based technology company seeking a highly driven Customer Relations Manager to manage client relationships and support revenue growth. The role involves ensuring exceptional service delivery and collaborating with internal teams to meet client needs and operational challenges.
ConsultingInformation ServicesInformation TechnologySoftware
Hiring Manager
Sam S.
Responsibilities
Serve as the primary point of contact for assigned clients, ensuring timely communication and issue resolution
Build and maintain strong client relationships focused on retention, customer satisfaction, and long-term partnership
Understand client needs, business goals, and operational challenges to provide proactive solutions
Collaborate with cross-functional teams (recruitment, engineering, operations, finance) to support client requirements
Track account performance, prepare weekly reports, and present status updates to internal leaders
Identify opportunities for upselling, process improvements, and operational efficiency
Coordinate with internal delivery teams to ensure successful onboarding and service execution
Maintain accurate documentation of client communication, requirements, and deliverables
Qualification
Required
Bachelor's degree in Business, Marketing, Communications, or a related field
Experience in Account Management, Client Success, CRM, or Sales within a service-based or tech-focused environment (internship or full-time experience counts)
Strong communication skills with the ability to present information clearly and professionally
Excellent organizational skills and the ability to manage multiple clients simultaneously
Familiarity with CRM tools, reporting workflows, and client engagement processes
Ability to work onsite and collaborate with leadership teams
Strong interest in AI-driven solutions, technology services, and operational growth
Preferred
Prior experience supporting enterprise clients or large accounts
Exposure to AI tools, digital platforms, or tech services companies
Proven ability to support revenue growth or client retention initiatives
Company
Programming.com
Programming.com is a leading software development company, providing expertise in strategy, consulting, technology and IT operations.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shashank Munim
Managing Partner
Company data provided by crunchbase