Keolis Commuter Services · 1 day ago
Yolo County, CA Bid (Bus) - General Manager, Ops Manager, Safety Manager, Training Manager, Fleet & Facilities Maintenance Manager AND HR Manager
California, United States
Full-time
Onsite
Senior LevelKeolis Commuter Services is seeking a General Manager to lead operations in Yolo County, CA. This role will oversee the mobilization of passenger services, ensure safety performance, and drive operational and financial improvements while maintaining strong client and employee relationships.
AutomotiveHospitalityTravel
Responsibilities
Lead the mobilization of the contract to commence passenger services safely, on time, on budget and meeting the required contractual milestones
Develops the integrated annual business plan within the wider KTA plan, including a look back at the bid and looking forward, taking into account what has changed
Leads the delivery approach, key milestones, dependencies, scope, effort, resources, budgets and quality to include:
Resourcing for organizational performance optimization
Identification of key business priorities
Identification of organizational synergies
Recommendation of differential investment
Monitor the delivery of the business plan and the performance improvements targeted. Lead the creation and maintenance of the monthly visualization room, leveraging from the process to drive employee engagement and performance continuous improvement
Report (at a minimum) monthly to the relevant Manager (RVP or CEO) on the property’s overall performance, encompassing all KeoLife pillars
Be Accountable for the overall organizational safety performance
Ensure all relevant statutory and regulatory safety policies are applied and adhered to
Ensure Safety governance is in place, continuously bringing safety performance and adherence to processes to the forefront
Create and maintain a just culture within the organization where all employees are treated fairly and justly and understand their contribution to the organization’s safety culture
Drive continuous improvement in safety performance resulting in sustainable improvements to all lead and lag indicator improvements E.g. AFR and IFR
Contribute to the safety culture through displaying exemplary safety oriented behaviors
Accountable for the planning, delivery and continuously improvement of the passenger service delivery, as specified by the client
Lead the implementation, monitoring and continuous improvement of the operations and maintenance processes, ensuring Keolis’ best practices are in place (eg. Asset Management System, Operational System)
Monitor, report and actively improve the operational performance of the organization, such as OTP, service delivery, revenue hours/mileages delivery, fleet availability and reliability…
Work in collaboration with our client and our communities to plan and deliver special event services
Drive an asset management approach focused on asset safety, availability and reliability to meet short, medium and long term requirements
Assist client in the development of asset replacement decisions, positioning Keolis as a long term strategic partner
Accountable for the organizations’ overall customer experience
Implement, monitor and maintain customer centric processes (passenger information, passenger experience and passenger feedback as a minimum), bringing Keolis’ best practices in the organization and ensuring continuous improvement in every customer experience
Lead a customer oriented culture where all staff ‘think like a passenger’
Assure the investigation, response and procedure improvements occur as they relate to customer comments
Support a network wide customer satisfaction approach through promoting inter-modality in collaboration with the client and other operators
Set the tone of leadership throughout the organization through implementation of the Keolis management principles
Lead an engaging culture where each individual is able to work to their full potential in the aligned delivery of the business objectives
Lead the senior management team and create a positive, collaborative, team oriented environment in which they can work effectively
Build the talent pool to ensure future capability to deliver the organizational business plan
Lead the Union relationship:
Understand and monitor compliance to the ratified CBA
Plan and lead CBA negotiations
Manage union relationships to be productive and enable win-win outcomes
Drive an improvement in the employee experience enabling improvements in all employee related KPIs including: employee turnover, unplanned absenteeism, driver headcount
Drive employee survey participation and deliver local action plans to continually improve employee experience and engagement
Accountable for economic performance – budget setting, monitoring and taking corrective actions as necessary to ensure objectives are met
Deliver financial requirements for account payable, client billing, payroll, monthly analysis and reporting in a timely and accurate manner, and in accordance with policy and process
Monitor and manage costs of the organization to ensure delivery against the authorized budget
Drive financial improvement across key drivers of performance:
Lead improvement in key revenue streams, such as liquidated damages and delivery of revenue hours/mileage
Drive the critical link between labor performance and financial performance, ensuring a strong understanding and alignment of the operational decisions to our financial performance – without compromising safety, operational performance and employee engagement
Ensure any opportunities for procurement initiatives have been explored and deliver
Monitor and drive improvement in the organizational claims management, ensuring best value for money is achieved within the context of the organization’s safety performance
Improve financial performance of the business in a sustainable manner
Accountable for the quality of relationship with client
Put in place contract governance to ensure best practice contract management
Manage the contract with the client with thorough review of contractual compliance, and act on any gaps, including actions coming from the annual contractual audit
Identify opportunities to improve delivery against the contract within the shareholder expectations to develop win-win outcomes for operator and client in accordance with our value of ‘we commit’
Monitor and assure the quality of the Stakeholder relationships for the organization
Ensures that the organization remains sensitive to key stakeholders (associations, user associations, etc.) and so becomes and remains a known and respected contributor to the growth and prosperity of the region
Attend client boards meetings and report key messages to key internal contacts
Represent Keolis to local public transport agencies and private entities in order to build Keolis market reputation
Identify local market opportunities to grow Keolis contracts and add additional revenue streams that compliment current scope of services
Scan local market for future development opportunities and recommend possible targets
Qualification
Required
Inspirational and motivational leader
Work well as part of a team
Possess excellent communication, interpersonal and decision making skills
Will be fluent in English with excellent written and verbal communication skills
Must be customer-focused with the ability to inspire your team with commitment and enthusiasm
Will have the ability to identify and solve problems in a structured and analytical way
Must have experience in dealing with Clients and various stakeholders such as Emergency Services providers
Management experience with accountability for safety, performance and Profit/Loss
Bachelor's Degree or equivalent training and experience
Has evidence of experience and accountability for emergency planning, incidence response and safety management in a [mode] environment
Experience and accountability for emergency planning, incidence response and safety management in a [mode] environment
Lead the mobilization of the contract to commence passenger services safely, on time, on budget and meeting the required contractual milestones
Develops the integrated annual business plan within the wider KTA plan, including a look back at the bid and looking forward, taking into account what has changed
Leads the delivery approach, key milestones, dependencies, scope, effort, resources, budgets and quality to include: Resourcing for organizational performance optimization, Identification of key business priorities, Identification of organizational synergies, Recommendation of differential investment
Monitor the delivery of the business plan and the performance improvements targeted. Lead the creation and maintenance of the monthly visualization room, leveraging from the process to drive employee engagement and performance continuous improvement
Report (at a minimum) monthly to the relevant Manager (RVP or CEO) on the property's overall performance, encompassing all KeoLife pillars
Be Accountable for the overall organizational safety performance
Ensure all relevant statutory and regulatory safety policies are applied and adhered to
Ensure Safety governance is in place, continuously bringing safety performance and adherence to processes to the forefront
Create and maintain a just culture within the organization where all employees are treated fairly and justly and understand their contribution to the organization's safety culture
Drive continuous improvement in safety performance resulting in sustainable improvements to all lead and lag indicator improvements E.g. AFR and IFR
Contribute to the safety culture through displaying exemplary safety oriented behaviors
Accountable for the planning, delivery and continuously improvement of the passenger service delivery, as specified by the client
Lead the implementation, monitoring and continuous improvement of the operations and maintenance processes, ensuring Keolis' best practices are in place (eg. Asset Management System, Operational System)
Monitor, report and actively improve the operational performance of the organization, such as OTP, service delivery, revenue hours/mileages delivery, fleet availability and reliability…
Work in collaboration with our client and our communities to plan and deliver special event services
Drive an asset management approach focused on asset safety, availability and reliability to meet short, medium and long term requirements
Assist client in the development of asset replacement decisions, positioning Keolis as a long term strategic partner
Accountable for the organizations' overall customer experience
Implement, monitor and maintain customer centric processes (passenger information, passenger experience and passenger feedback as a minimum), bringing Keolis' best practices in the organization and ensuring continuous improvement in every customer experience
Lead a customer oriented culture where all staff ‘think like a passenger'
Assure the investigation, response and procedure improvements occur as they relate to customer comments
Support a network wide customer satisfaction approach through promoting inter-modality in collaboration with the client and other operators
Set the tone of leadership throughout the organization through implementation of the Keolis management principles
Lead an engaging culture where each individual is able to work to their full potential in the aligned delivery of the business objectives
Lead the senior management team and create a positive, collaborative, team oriented environment in which they can work effectively
Build the talent pool to ensure future capability to deliver the organizational business plan
Lead the Union relationship: Understand and monitor compliance to the ratified CBA, Plan and lead CBA negotiations, Manage union relationships to be productive and enable win-win outcomes
Drive an improvement in the employee experience enabling improvements in all employee related KPIs including: employee turnover, unplanned absenteeism, driver headcount
Drive employee survey participation and deliver local action plans to continually improve employee experience and engagement
Accountable for economic performance – budget setting, monitoring and taking corrective actions as necessary to ensure objectives are met
Deliver financial requirements for account payable, client billing, payroll, monthly analysis and reporting in a timely and accurate manner, and in accordance with policy and process
Monitor and manage costs of the organization to ensure delivery against the authorized budget
Drive financial improvement across key drivers of performance: Lead improvement in key revenue streams, such as liquidated damages and delivery of revenue hours/mileage, Drive the critical link between labor performance and financial performance, ensuring a strong understanding and alignment of the operational decisions to our financial performance – without compromising safety, operational performance and employee engagement, Ensure any opportunities for procurement initiatives have been explored and deliver, Monitor and drive improvement in the organizational claims management, ensuring best value for money is achieved within the context of the organization's safety performance
Improve financial performance of the business in a sustainable manner
Accountable for the quality of relationship with client
Put in place contract governance to ensure best practice contract management
Manage the contract with the client with thorough review of contractual compliance, and act on any gaps, including actions coming from the annual contractual audit
Identify opportunities to improve delivery against the contract within the shareholder expectations to develop win-win outcomes for operator and client in accordance with our value of ‘we commit'
Monitor and assure the quality of the Stakeholder relationships for the organization
Ensures that the organization remains sensitive to key stakeholders (associations, user associations, etc.) and so becomes and remains a known and respected contributor to the growth and prosperity of the region
Attend client boards meetings and report key messages to key internal contacts
Represent Keolis to local public transport agencies and private entities in order to build Keolis market reputation
Identify local market opportunities to grow Keolis contracts and add additional revenue streams that compliment current scope of services
Scan local market for future development opportunities and recommend possible targets
Employment contingent upon passing pre-employment drug and alcohol screen
Also contingent upon receiving a favorable background check
If applying for a safety sensitive position, it may require a physical examination
Safety is a way of life at Keolis. By placing safety first, we ensure the well-being of our employees, customers and communities
Together we can become the most successful transportation company in the world
Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate
Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation or gender identification
We maintain a drug-free workplace and perform pre-employment substance abuse testing
Preferred
Experience of PPPs is an advantage
FRA/FTA/ regulator
Benefits
Employment contingent upon passing pre-employment drug and alcohol screen.
Also contingent upon receiving a favorable background check.
Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation or gender identification.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career and the safest work environment possible.
Company
Keolis Commuter Services
Keolis Commuter Services is a transportation company providing passenger transportation services.
Founded in 2013
1001-5000 employees
H1B Sponsorship
Keolis Commuter Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Manuel Liongson
Chief Financial Officer, VP of Finance, Planning & Performance
Philip O'Donnell, CPA, CGMA
Deputy Chief Financial Officer
Recent News
Railway Track and Structures
2023-12-25
2023-12-25
Company data provided by crunchbase