Surgical Science · 17 hours ago
Product Specialist
Miami, FL
Full-time
Hybrid
New Grad, Entry LevelSurgical Science is a global organization and leading provider of medical training simulations and software solutions. The Product Specialist ensures optimum operational performance for simulators installed at customer sites, delivering technical service including installation, relocation, repair, preventative maintenance, and conducting product demonstrations.
Information TechnologyMedicalSoftware
Hiring Manager
Megan Duman, MLRHR
Responsibilities
Work independently and proactively to provide onsite technical and phone support to Surgical Science customers
Complete system installs, upgrades & retrofits
Educate and train Surgical Science services to customers
Maintain demo equipment and parts inventory
Set up, operate, and support simulators for customer demos, workshops, and training sessions
Collaborate with sales and marketing teams to deliver compelling product demonstrations
Document and update customer records based on interactions
Educate client personnel (physicians, surgeons, etc.) on the use of the simulators
Attend conferences, trade shows, and support live demonstrations
Provide technical support when not travelling
Qualification
Required
Previous experience in customer service
Ability to build rapport with customers
Ability to prioritize and multitask
PC hardware proficiency
Must have valid passport for international travel when needed
Must live in Miami, Florida vicinity
Must be fluent in Spanish
Proficient in troubleshooting, configuration, installation, and repair of electronic systems and computers
Solid knowledge of electro/mechanical device repair with attention to detail
Ability to speak effectively before customers and act in an advisory capacity
Demonstrated ability to conduct engaging and informative product demonstrations in clinical or educational settings
Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent Surgical Science with its customers
Ability to work effectively and efficiently under tight deadlines with multiple interruptions
Preferred
Experience supporting or delivering product demonstrations in a technical or healthcare environment preferred
Medical terminology proficiency a plus
Benefits
💻 Remote set-up equipment provided
🏥Medical, Dental & Vision Coverage
💰401K Match
👶Paid Maternity/Paternity Leave
🌴Unlimited Flex Time Off
♿ Short-term Disability
🦽 Long-term Disability
❤️ Life Insurance
Company
Surgical Science
Surgical Science develops virtual reality simulators for evidence-based laparoscopic and endoscopic training.
Founded in 1999
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-06-19IPO
Leadership Team
B
Boaz Tal
COO
Daniel Evestedt
Vice President R&D Software
Recent News
Hargreave Hale AIM VCT plc
2025-06-21
News Powered by Cision
2025-04-15
News Powered by Cision
2025-03-01
Company data provided by crunchbase