ArmorCode Inc. · 1 day ago
Senior Customer Service Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expArmorCode Inc. is on a mission to enhance security teams with its AI-powered ASPM platform. They are seeking a Senior Customer Service Engineer to drive customer outcomes, ensure technical ownership, and facilitate collaboration across teams to enhance customer success and engagement.
Cyber SecurityInformation TechnologyNetwork SecuritySoftware
Hiring Manager
Varun Kumar
Responsibilities
Drive Customer Outcomes: Understand and drive the end-to-end value realization journey (including onboarding as needed, adoption and usage) —ensuring each customer achieves their defined business objectives and time-to-value goals
Technical Ownership: Configure platform and integrations, automate workflows, and optimize the setup for performance, scalability, and security
Accelerate Adoption & ROI: Own technical part of success plans and measurable adoption milestones for your assigned customers. Track product utilization, health scores, and usage telemetry to proactively identify expansion opportunities
Data Accuracy & Insight: Maintain high-quality customer data across systems. Use dashboards and telemetry to derive insights, identify friction points, and present actionable recommendations
Customer Advocacy & Enablement: Partner with Customer Success Managers to deliver technical enablement sessions, share best practices, and empower customer admins and end users to self-serve effectively
Cross-Functional Collaboration: Act as the voice of the customer within Product, Engineering, and Support. Translate customer feedback into well-documented requirements, user stories, and enhancement requests that drive roadmap alignment
Issue Resolution & Continuous Improvement: Own escalations end-to-end, ensuring timely triage and root cause resolution. Build runbooks and automations to reduce repeat issues and improve scale
Experience leveraging AI tools and methods to enhance Customer Success through health checks, data analysis, and proactive engagement, with an AI-first mindset focused on driving efficiency and customer impact
Qualification
Required
8+ years of experience in managing a team of customer-facing CSM or TAM roles within a networking or security technical environment
Experience of working with Software as a Service (SaaS,) preferably a Security Software Company
Excellent communication skills and enjoyment in working with customers directly
Experience leading a team in a rapidly growing and changing environment with a track record of success
Experience with Python Scripting and leveraging APIs for workflow automation
Excellent problem solver who can thrive in an unstructured environment
Bachelor's degree in computer science or related degree and CISSP, CISM, OSCP, PMP, is a huge plus
Benefits
Career Growth Opportunities: We believe in promoting from within and provide career progression paths, enabling our employees to advance in their careers
Work-Life Balance: We understand the importance of a healthy work-life balance, offering flexible hours and remote work options to promote a sustainable lifestyle
Collaborative Environment: Our company fosters a collaborative and inclusive workplace culture, where employees can collaborate and learn from each other's experiences
Employee Recognition: We value and recognize the contributions of our team members through awards, employee of the month programs, and other forms of acknowledgment.
Competitive Compensation: We offer competitive salaries and performance-based bonuses, recognizing and rewarding the hard work and dedication of our team
Comprehensive Benefits: Our benefits package includes health insurance for employees and dependents, to support the overall well-being of our employees. We encourage learning and skilling, and aid our employees to continuously upskill themselves.
Diversity and Inclusion: We are committed to diversity and inclusion, striving to create an environment where all employees feel valued, respected, and empowered.
Company
ArmorCode Inc.
ArmorCode is redefining security governance in the AI era as the independent control plane for software and infrastructure security.
51-200 employees
H1B Sponsorship
ArmorCode Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$65MKey Investors
Highland Capital PartnersBallistic VenturesCervin Ventures
2023-12-04Series B· $40M
2022-11-16Series A· $14M
2022-01-25Seed· $8M
Leadership Team
Nikhil Gupta
Founder & CEO (We are Hiring!!)
Recent News
Business Wire
2025-09-10
2025-07-01
Company data provided by crunchbase