Apply on Employer Site

Power Motive Corporation · 1 day ago

IT Support Technician

Phoenix, AZ

Full-time

Onsite

Entry Level

1+ years exp

Power Motive Corporation is seeking a knowledgeable and customer-focused IT Support Technician to join their IT team. The role involves providing first-level technical support to employees and ensuring smooth IT operations by troubleshooting issues and assisting with various IT-related tasks.

ManufacturingMining

Responsibilities

Provide first-level support for desktops, laptops, mobile devices, printers, and other IT equipment

Respond to employee inquiries via phone, email, chat, or ticketing system

Diagnose and resolve software, hardware, and network-related issues

Assist with account setup, password resets, and access requests

Support Microsoft 365, email, VPN, and other business applications

Guide users through step-by-step solutions and provide training when necessary

Log, track, and prioritize support requests in the IT ticketing system

Escalate unresolved or complex issues to senior IT staff or system administrators

Follow up with employees to ensure problems are resolved satisfactorily

Set up and configure new devices and peripherals

Maintain IT asset inventory, including laptops, desktops, and mobile devices

Assist with software installations and updates

Create and update knowledge base articles for common issues

Document troubleshooting procedures and resolutions

Recommend improvements to help desk processes and tools

Performs other duties as assigned

Qualification

Windows operating systemsMicrosoft 365Active DirectoryNetworking basicsTicketing systemsTechnical supportCustomer service mindsetCommunication skillsProblem-solving skills