Collins Aerospace · 2 weeks ago
Customer Account Manager (Onsite)
Foley, AL
Full-time
Onsite
Entry, Mid Level
$69K/yr - $131K/yr
2+ years expCollins Aerospace is looking for a Customer Account Manager to support the aircraft maintenance, repair, and overhaul business that services many of the world's largest airlines and corporations. The role involves ensuring customer issues are addressed efficiently and managing customer interactions to improve service quality.
AerospaceIndustrialMilitarySatellite Communication
No H1B
U.S. Citizen Only
Responsibilities
Respond to calls or emails to customers to provide follow-up on inquiries
Generate documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel
Provides references to customers to publications of materials and secondary sources of information
Manage and maintain a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services
Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments
May promote products/services to ensure business targets are met and may provide after-sales support for client contracts to ensure customers satisfactions are met
Perform duties related to overall customer service
Provides support for the sales team regarding customer concerns
Coordinates with sales reps to identify inside sales opportunities
Serves as customer interface on product status and delivery
May manage or work in call center for customer support
Maintain knowledge of organization and products to provide the appropriate information and support to customers
Consistently documents customer service needs to identify patterns and maintain quality
As needed, may need to work beyond schedule to complete work with customer or shop floor work
Will need to be able to work 1 week on call including weekends every 7-9 weeks
Qualification
Required
Typically requires a University Degree and minimum of 2 years prior relevant experience or an Advanced Degree in a related field
Experience with customer service via phone or customer facing
Experience using MS Word, Excel and Outlook
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
Preferred
SAP Experience
Aerospace experience preferred
Experience verbally communicating in alternate languages
Business-to-business Customer Service experience
Benefits
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Relocation assistance available
Company
Collins Aerospace
Collins Aerospace is an RTX business.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-21Acquired
Leadership Team
Brad Haselhorst
Vice President and General Manager, Interior Products
Greg Gernhardt
VP Boeing Programs
Recent News
2025-04-10
2025-04-09
Company data provided by crunchbase