Helen of Troy · 1 day ago
IT Support Technician I
Dallas, TX
Full-time
Onsite
Entry Level
2+ years expHelen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across various renowned brands. The IT Support Technician I will provide technical support for desktop and laptop hardware and software, manage user accounts, and troubleshoot network connectivity issues.
Consumer GoodsManufacturingRetailShopping
No H1B
Responsibilities
Provide end-users, local and remote, technical support of desktop and laptop hardware and software
Research, analyses, and diagnoses problems with client systems including PC hardware and software, servers, peripheral equipment, and networks
Installs, configures, upgrades, and troubleshoots computer software and hardware, including PC and Mac workstations, servers and peripherals, and network and voice cabling
Assists in managing regularly used servers and services including e-mail, print and back-up servers, and their associated operating systems and software
Creates and maintains user accounts, passwords, groups, mail aliases, and other system and network files
Supports, maintains, coordinates, and troubleshoots network WAN and VPN connectivity
Identifies and implements technologies and methods of using existing software to help users work more efficiently
Initiates and/or has field contact with vendor support to resolve technical problems or make improvements with desktop computing equipment and software, servers, and software
Establish and enforce incident response service level agreements in consultation with end users in the business to establish incident resolution expectations and timeframes
Analyze performance of incident management activities and detailed resolutions, identify problems, and devise and deliver solutions to improve quality of service and to prevent future problems
Design and enforce request handling and escalation policies and procedures
Access software updates, drivers, knowledgebase, and FAQ resources on the internet to aid in problem resolution
Track and analyze trends in incident reports and generate statistical reports
Assess need for any system reconfigurations (minor or significant) based on incident trends and make recommendations
Qualification
Required
High School Diploma or equivalent
2+ years of experience required in a technical role
Customer service oriented, proactive, flexible and adaptable
In-depth knowledge of Microsoft Office Outlook, Excel, Word, Visio, SharePoint (MOSS), etc
Experience supporting remote users and offices, fixing and repairing computer hardware
Solid grasp of PC and MAC experience
Audio/Video meeting set-up experience
Warehouse experience (label printers, scan guns, etc.)
Ability to support regular business hours, after hours, and weekend/holiday on-call support for all systems
Ability to commute to the Data Center in Downtown Dallas, TX (1950 N. Stemmons Freeway) as needed
Authorized to work in the United States on a full-time basis
Ability to work independently with minimal supervision
Good multi-tasking and teamwork skills
Strong analytical and problem-solving skills
Excellent oral and written English interpersonal skills
Preferred
Associate's Degree or equivalent and specialized or technical training
Experience in a Citrix/Terminal server environment
CompTIA A+ and Network+ certifications
BTEC/A ‘Levels or equivalent and specialized or technical training
Company
Helen of Troy
Helen of Troy is a consumer products company that designs, develops beauty products personal care and housewares.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2024-02-20Post Ipo Debt· $1.5B
1982-08-13IPO
Leadership Team
Brian Grass
CFO
Recent News
2025-11-26
2025-10-29
Global Cosmetics News
2025-10-14
Company data provided by crunchbase