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Walmart Canada · 1 week ago

Senior Manager, Service Excellence - Earnings and Tax

Bentonville, AR

Full-time

Onsite

Senior Level

Walmart Canada is seeking a Senior Manager for their Service Excellence team focused on Earnings and Tax. This role involves supporting the operations and transformation of global Earnings & Tax for the Spark Driver Program, ensuring accuracy, compliance, and operational efficiency while driving improvements in finance and technology.

DeliveryRetailShopping

Responsibilities

Manage key aspects of global contractor earnings and tax operations, helping to design and implement strategies, systems, and standards that ensure payments are accurate, timely, and compliant with regulatory requirements across multiple markets

Drive process standardization and operational efficiency by developing and maintaining SOPs, establishing performance metrics, and supporting the adoption of automation and emerging technologies to improve efficiency and minimize errors

Collaborate cross-functionally with technology, finance, and compliance teams to ensure that earnings processes are aligned with organizational strategy and responsive to industry and regulatory changes

Support robust data governance by helping define master data strategies, assisting with metadata standards, and contributing to the accuracy, transparency, and security of contractor earnings data

Provide effective leadership and guidance for a high-performing team, focusing on coaching, development, and fostering a culture of continuous improvement and service excellence for both internal and external stakeholders