Mellick Group - Renewal by Andersen of Central FL, Jacksonville, Tampa & the Gulf Coast · 1 day ago
Installation Manager
Tallahassee, FL
Full-time
Onsite
Mid, Senior Level
$65K/yr - $70K/yr
4+ years expMellick Group - Renewal by Andersen of Central FL is a high-end window and door replacement company focused on providing exceptional service. The Installation Manager will oversee installation processes, ensure customer satisfaction, and manage the installation team to meet operational goals.
Real Estate
No H1B
Responsibilities
Ensure homeowner satisfaction, as measured through customer surveys, by training and coaching associates on technical capabilities and customer service. Regularly visit homeowner work sites to audit existing and new processes
Meet or exceed homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations. Lead the recruiting efforts as needed to meet workforce requirements
Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate
Lead the safety initiatives of the installation process to ensure safe practices are in place and are followed
Ensure that all regulatory procedures and/or requirements impacting the installation process are met
Supervise installation process associates, including performance planning, fostering open communication, and answering team concerns and questions
Work directly with homeowners to resolve installation process issues
Manage independent contractors (including contracts, selection, and training) to ensure that appropriate installation process capacity exists
Directly manage all associates involved in the installation processes
Qualification
Required
At least 4yrs of Construction Field Project Management Experience
At least 2yrs of Managerial/Leadership Experience
Demonstrated analytical problem-solving and decision-making skills; follow a systematic approach in situational analysis and definition; arrive at acceptable solutions
Previous customer service experience and conflict resolution skills required
Knowledge of applicable building codes and construction techniques
Previous work experience in recruiting and managing independent contractors
Basic computer skills and MS Office suite proficiency
Ability to work and lead in a team environment
Must be willing to undergo a criminal background check
Must have a valid driver's license and clean driving record
This Company Participates in E-Verify
Preferred
Previous Window/Door Replacement Installation Experience is a Plus
Benefits
A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance
Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing
Monthly Vehicle Allowance & Fuel Card for Personal Vehicle, if Applicable
Company
Mellick Group - Renewal by Andersen of Central FL, Jacksonville, Tampa & the Gulf Coast
When it comes to quality window replacement, homeowners in Orlando and across the Sunshine State put their trust in Renewal by Andersen® of Central Florida.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase