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Wheatland Bank, Division of Glacier Bank · 1 day ago

Consumer Loan Processor

Spokane, WA

Full-time

Onsite

Entry, Mid Level

$20.68/hr - $31.01/hr

2+ years exp

Wheatland Bank, Division of Glacier Bank is seeking a Consumer Loan Processor responsible for gathering and analyzing information for consumer loan applications. The role involves preparing loans for approval, ensuring compliance with policies, and providing exceptional customer service to both internal and external customers.

BankingCredit CardsFinancial Services

No H1B

Responsibilities

Responsible for processing all new applications in a timely manner, including ordering and reviewing flood insurance, title insurance, hazard insurance, and preparing application for document preparation

Gather, analyze and interpret consumer loan applications and/or credit information for existing and prospective banking customers in order to process necessary file documentation

Create monthly reports from automated consumer loan system and Excel

Order and review flood certifications, title policies and appraisal requests

Provide assistance in the training of bank personnel on Consumer Lending related issues

Preparation and tracking of Adverse Action letters

Quality Control review of Adverse Action packages

Prepare and track decisioned loan follow up letters

Answer questions from branch personnel regarding all Consumer Loan products, features, benefits, rates, application status, appraisals, flood certifications and title policies

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Must remain up to date on all governing Federal and State consumer regulations as they relate to Retail Lending

Adhere to Wheatland Bank Core Values

Keep management informed of area activities and any significant problems

Provide exceptional customer service to all customers, both internal and external

Represent Wheatland Bank in a Professional fashion to include; professional image, confidentiality, regular and consistent attendance, punctual

Qualification

Consumer Lending ExperienceAnalytical SkillsRegulationsMicrosoft ExcelCustomer Service SkillsWritten CommunicationVerbal CommunicationTime ManagementOrganizational SkillsAttention to Detail

Required

High school diploma and/or equivalent experience in consumer or residential lending

2-4 years previous lending experience

2 years of experience in consumer lending focusing on policy and procedures recommended but not required

Requires a thorough understanding of all Consumer Loan Products including credit cards and knowledge of the regulations pertaining to interviewing an applicant and taking a credit application in person and/or over the telephone

Must be self-driven, ambitious, and goal oriented, with strong analytical, underwriting, customer service, and sales skills

Will have strong leadership traits, work ethic, written and verbal communication and time management

Basic computer skills with proficiency in Microsoft Excel and Word

Must be accurate, punctual, dependable, and professional in appearance

Ability to relate to others and impart knowledge and information in a clear, precise manner is essential

Good math and organizational skills to ensure the maintenance of complete, accurate loan documentation and follow-up

Excellent communication skills both verbal and written to maintain a heavy volume of correspondence, personal contact, and telephone communication

Ability to maintain strict confidentiality

Ability to multi-task and handle complex tasks efficiently

Strong analytical skills

Strong attention to detail

Excellent customer service skills