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M&T Bank · 2 days ago

Mortgage Customer Outreach Specialist I

Getzville, NY

Full-time

Onsite

Entry Level

$18.68/hr - $31.14/hr

2+ years exp

M&T Bank is a financial institution that provides a range of banking services, and they are seeking a Mortgage Customer Outreach Specialist I. This role is responsible for contacting borrowers in early stages of default on their mortgage loans and collecting past due payments while ensuring compliance with relevant laws.

Financial Services

H1B Sponsor Likely

Responsibilities

Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity

Collect consumer financial information, assess consumer’s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary

Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency

Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made

Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action

Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor

Understand the workflow necessary for account maintenance/corrections

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Promote an environment that supports belonging and reflects the M&T Bank brand

Complete other related duties as assigned

Qualification

Collections experienceCustomer service skillsWord processing softwareSpreadsheet softwareEffective communicationM&T systemsProfessional phone communication

Required

A combined 2 years' higher education and/or relevant work experience

Ability to communicate effectively and professionally over the phone

Excellent communication and customer service skills

Proficiency with word processing and spreadsheet software

Preferred

Associate's degree

Collections experience

Knowledge of M&T systems

Company

M&T Bank

Glassdoor3.6

Great companies have an enduring sense of purpose.

Founded in 1856

Buffalo, New York, US

10001+ employees

http://www.mtb.com

H1B Sponsorship

M&T Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (116)

2024 (113)

2023 (84)

2022 (103)

2021 (42)