Ford Motor Company · 1 day ago
Product Concern Engineer
Allen Park, MI
Full-time
Hybrid
Entry Level
1+ years expFord Motor Company is a visionary vehicle and mobility services company committed to building a better world. The Product Concern Engineer will identify vehicle concerns that cannot be repaired using existing diagnostics and support resolution efforts by coordinating service trials and authoring bulletins for dealers.
AutomotiveAutonomous VehiclesManufacturingTransportation
No H1B
Responsibilities
Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes (GCQIS, Quality.AI tools, part sales information, GSAR warranty data, field intelligence and information from other sources)
Lead the Quicker Service Fix (QSF) process for assigned vehicle line(s)
Develop supporting data and analysis to substantiate and define concerns
Interface with Engineering activities to support global Concern Identification and Resolution efforts
Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution
Support FCSD Program Manager with timely and accurate status updates in Concern Management Database
Coordinate service trials to ensure feasibility of repair proposals from engineering
Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets
Review/monitor TSB/SSM/ISM articles generated by other activities
Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications
Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications
Support Escalated Handling Team requests and work with Engineering SMEs as required
Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives
Qualification
Required
Bachelor of Science degree in Automotive Technology, Engineering, or related discipline
1+ years of Automotive service technical background experience required
1+ years of Dealer employment experience desired (fixed operations)
Experience leveraging AI tools within analysis and problem-solving environments
Strong verbal communication, technical writing and presentation skills are a must
Capacity to effectively manage multiple tasks
Must be able to thrive within a small support team environment and using outside support teams
Must be able to adapt quickly to vehicle service requests for support
Service part release process experience beneficial
Understanding of serviced software development and deployment processes desired
Preferred
FCSD(ford customer service division) field experience desired
Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Motor Company
We don't just make history -- we make the future.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$16.23BKey Investors
US Department of EnergySoros Fund Management
2025-07-29Post Ipo Debt· $3B
2023-08-17Post Ipo Debt· $4B
2023-06-22Debt Financing· $9.2B
Leadership Team
James Farley
Chief Executive Officer
Efrat Barit
COO
Recent News
2026-01-07
2026-01-07
MarketScreener
2026-01-06
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