Hunton Andrews Kurth LLP · 1 day ago
IT Support Center Coordinator
Dallas, Texas, United States
Full-time
Onsite
Mid Level
3+ years expHunton Andrews Kurth LLP, an international law firm, is actively recruiting an IT Support Center Coordinator. This position provides first tier support for firm technology requests, questions, and problem resolutions, ensuring a positive user experience through timely and accurate resolution of issues and requests.
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Responsibilities
Provides IT support services to attorneys and staff, including the delivery and advancement of the firm’s technologies, application systems, best practices, knowledge bases, and educational opportunities
Maintains a high-level of competency utilizing the firm’s applications (Microsoft Office, iManage DMS, etc.), technologies (workstations, remote access, mobile devices, printers, phones, etc.), policies, procedures, best practices, and knowledge bases
Responds to and documents all direct contacts from internal and external users received via phone, email, or other means, utilizing the firm’s incident management system
Ensures effective and timely flow of information with IT teams so that end-users are properly and timely informed of all computer, telecommunications, and other IT service concerns which may impact users’ ability to work
Provides first tier support and maintenance for various firm, third-party, and client systems remotely or at end user’s location, including hardware, software, and mobile services
Qualification
Required
High school diploma or equivalent required
Minimum of three years' job related experience required, including internships
Proficiency in Microsoft Office required
Ability to generate a large volume of work and be capable of making sound decisions in the absence of clear instructions
Exceptional written and verbal communication and listening skills
Accurate typing, word processing skills and ability to pay strict attention to detail
Spelling, punctuation and use of grammar must be of high quality
Must have strong organizational skills
Ability to work well under pressure, patience, diplomacy, high stress tolerance, ability to prioritize workload and adapt to changing conditions
Visual acuity needed for transcription, extensive reading and moderate or advanced keyboard usage
Ability to sit or stand for extended periods of time
Ability to receive and convey detailed information through both written and oral communications
Ability to lift, carry, reach, stoop or bend, at times repetitively, for tasks involving filing or movement of files/supplies weighing up to 5-10 pounds
Essential competency processes include language ability, reasoning and memory
Ability to maintain flexibility regarding work assignments to work overtime on short notice required
Ability to work in a cooperative manner as a member of a team
To perform this job successfully, the incumbent must possess the abilities or aptitudes to proficiently perform each of the responsibilities and accountabilities described above, with or without reasonable accommodation
Preferred
College degree preferred
Experience preferably in a law firm, professional services, or other client relationship-based organization
Company
Hunton Andrews Kurth LLP
Hunton Andrews Kurth LLP formed by combining Hunton & Williams and Andrews Kurth Kenyon.
1001-5000 employees
H1B Sponsorship
Hunton Andrews Kurth LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (3)
2022 (5)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Wally Martinez
Executive Committee Member
Recent News
2025-12-18
Morningstar.com
2025-11-03
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