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Werfen · 1 day ago

Clinical Applications Manager (CAM) Acute Care Diagnostics, Southeast

US-GA-Atlanta

Full-time

Onsite

Senior Level

5+ years exp

Werfen is a company focused on customer satisfaction within the healthcare diagnostics sector, and they are seeking a Clinical Applications Manager for Acute Care Diagnostics. The role involves managing Clinical Applications Consultants, ensuring customer satisfaction, and achieving sales goals while providing clinical support and training for Werfen products.

Health CareHospitalManufacturingMedical Device

Responsibilities

Responsible for ensuring total customer satisfaction within the Werfen installed base

Responsible for achieving installed base management and incremental sales goals for Werfen products within assigned geographic area

Direct management responsibility for Clinical Applications Consultants (CAC) who perform installations, validations/verifications and training on Werfen analyzers

Manages on-going clinical support, customer education and consults with customers regarding matters of regulatory requirements and compliance

Conducts activities as directed by Management

Within Werfen's territory installed base, responsible for ensuring total customer satisfaction, base maintenance and incremental revenue growth

Recruits, hires and trains CACs in a given geographic territory

Plans and organizes the work of the employees and monitors activities and productivity

Provides coaching and mentoring to staff under his/her direction

Deploys field staff to efficiently optimize Werfen maintenance and growth

Interacts with Area Business Manager to provide pre and post-sales support

Responsible for ensuring that customers are provided clinical & technical support and education

Consults with customer on proper operation and clinical utilization of Werfen products

Achieves/maintains consultative level of knowledge of regulatory requirements

Directs staff to seek opportunities to help grow Werfen revenue within assigned accounts

Under direction of the Clinical Applications Director, mentors and provides field training to new hires and proactively assesses their competency

Manages and controls expense budget within the Area

Prepares forecasts and other monthly reports as required by management

Responsible for complying with all regulatory {including ISO) mandated policies, procedures and work instructions

Performs other duties and responsibilities as assigned by Clinical Applications Director

Qualification

Technical ProficiencyLeadershipProject ManagementCustomer FocusPlanning SkillsCommunication SkillsProblem SolvingMulti-TaskingSelf-DevelopmentTechnical Learning & TrainingComputer SkillsPresentation Skills