NTT DATA North America ยท 2 days ago
Customer Care Associate
United States
Full-time
Remote
Entry Level
$20/hr - $20/hr
1+ years expNTT DATA North America is a leading business and technology services provider, and they are seeking a Customer Care Associate to provide support to Life Insurance policyholders and agents. The role involves handling inquiries, ensuring customer satisfaction, and maintaining knowledge of insurance products and services.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products
Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction (CSAT) and strive to meet service metrics
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Attention to detail, accuracy, and accountability for your work product
Designated quiet area to complete calls while working from home
Qualification
Required
1 year experience (WAH) remote customer service
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
Spanish Bilingual
Must Live in Continental United States
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
Employees must provide their own high speed internet access with speeds at or above 50 Mbps
A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location
Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment
The workspace must be a permanent, unencumbered location used daily for work
Employees must work with minimal distractions that do not interfere with business operations or service delivery
Employees must work from the same location consistently unless prior approval is obtained
Benefits
Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
Company data provided by crunchbase