Apply on Employer Site

Citizen Watch America · 1 day ago

Director, Operations

Houston, TX

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Citizen Watch America represents the sales and marketing for the Citizen Group within the U.S., Caribbean and Latin American markets. The role involves managing daily operations in the Houston service center, developing new processes for expansion, and ensuring operational efficiency and workplace safety compliance.

JewelryRetail

Responsibilities

Work with VP, Operations and peers on developing plans and processes for expansion of capabilities. Then executing those plans with continual updates and reporting to mgmt

Managing the physical aspects of the 10+K sq ft office and repair shop which includes working with the landlord and other vendors on maintenance and other upkeep activities

Ensuring a continual improvement mind-set with the team on existing processes and physical layout. Experience and knowledge of LEAN (or 6 Sigma) processes for operational efficiency

Collaborate cross-departmentally with peers in other area such as Customer Support, Operations, and Logistics to ensure customer expectations are met

Implement quality assurance measures for products/services and monitor production KPIs

Manage 1-2 leads with up to 15 employees on day-to-day tasks

Work with the Director, After Sales Service on developing annual budgets and then controlling expenses

Ensure workplace safety compliance, security procedures, and reporting

Integrate new technologies and business processes as needed

Cultivate and maintain relationships with vendors and suppliers