Tanisha Systems, Inc · 2 days ago
ServiceNow Engineer — SQL Monitoring
Houston TX, TX
Full-time
Onsite
Mid, Senior Level
3+ years expTanisha Systems, Inc. is a leading provider of Custom Application Development and end-to-end IT Services. They are seeking a New Relic / ServiceNow Engineer to design and implement a SQL Server monitoring solution, integrating it with ServiceNow to enhance operational efficiency and analytics.
Information TechnologyMobileSoftware
Responsibilities
Design and implement end-to-end SQL Server monitoring in New Relic, including s, dashboards, and synthetic checks as required
Integrate New Relic s/events with ServiceNow to create high-quality incidents with correct CI association, priority, enrichment, and routing
Capture and deliver monitoring data that supports Operations DBA efficiency, historical analytics, root-cause analysis, and an Operations Scorecard
Replace SCOM for SQL monitoring: perform map/gap analysis against existing SCOM rules to ensure equivalent or improved coverage, and support SCOM decommissioning
Ingest preferred SQL-relevant SolarWinds/Nagios checks (CPU/memory, disk free, SQL service status) into the consolidated monitoring solution
Define, document and enforce monitoring requirements, SLAs, and operational processes for each monitoring event
Build, test, and validate logic, deduplication, escalation paths, and ServiceNow CI assignments; perform end-to-end system testing
Monitor integration health, troubleshoot failures, and implement continuous improvements
Produce runbooks, documentation, and handoff materials; participate in knowledge transfer and on-call rotations as needed
Qualification
Required
3–6+ years hands-on experience with New Relic (APM/Infrastructure/NRQL/dashboards/s) and practical experience monitoring SQL Server
ServiceNow integration experience (Incident/CMDB, Flow Designer/Workflows, REST APIs, IntegrationHub or scripted integrations)
Solid SQL Server administration or developer background (performance metrics, services, storage, and common failure modes)
API/scripting skills (JavaScript, PowerShell, etc.) for integration, enrichment, and automation
Experience performing requirements gathering, map/gap analysis, and documenting SLAs/processes
Proven troubleshooting and testing skills — able to validate accuracy and CI mapping in ServiceNow
Strong collaboration and communication skills; able to work across infrastructure, DBA, and ServiceNow support teams
Preferred
Prior experience replacing or migrating from SCOM to a modern observability platform
ServiceNow certifications and/or New Relic certifications
Experience with CMDB models and Configuration Item mapping for databases
Familiarity with SolarWinds/Nagios checks and methods to selectively migrate SQL-related metrics
Company
Tanisha Systems, Inc
Tanisha Systems, founded in 2002 in Massachusetts-USA, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally.
1001-5000 employees
H1B Sponsorship
Tanisha Systems, Inc has a track record of offering H1B sponsorships. Please note that this does not
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2025 (71)
2024 (55)
2023 (57)
2022 (96)
2021 (125)
2020 (123)
Funding
Current Stage
Late StageLeadership Team
Subba Badeti
CEO - Direct CLients
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