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Otis Elevator Co. · 1 week ago

Specialist, Repair Ops Support - New York

United States

Full-time

Remote

New Grad, Entry Level

$92K/yr - $110K/yr

Otis Elevator Company is searching for a highly motivated repair operations support team member. This role will work with the New York Operating Area to directly support the repair business and open order superintendents, helping to accelerate workable backlog and ensure timely billing.

Building MaintenanceCommercialIndustrialMachinery ManufacturingManufacturingTransportation

Responsibilities

Source material quotes from vendors and issue PO/VPO as needed

Update project notes in Smartsheets on a daily basis

Customer relations lead - Order confirmed with customer/thank them for their business

Obtain and action applicable contract/customer PO's

Complete permit application and assist in scheduling crews (if necessary)

Order material as needed

Receive material for internal process tracking

Work with Superintendent on scheduling

Progress billing (where applicable)

Contact customer with scheduled date/time

If schedule changes calendar updated/customer notified

Pre-inspection verification (larger OO jobs)

Payment tracking - Ensure job has been paid prior to final turnover

Notify customer job is fully complete & final bill will be coming

Verify all PO's are paid in the system

Verify no more labor & material will hit the job – Inventory Control

Action and initiate final bill in FSS

Assist with Upgrade App issues/opportunities/adoption from the field

Mechanic Pay discrepancy tracking and investigation (as needed)

Qualification

Microsoft software proficiencyCustomer relationsProject managementTeam-orientedCommunication skillsSelf-motivatedLeadership skillsTime managementOrganizational skills

Required

High school diploma or equivalent required

Ability to work in a highly team-oriented and dynamic environment

Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

Need to be self-motivated and able to manage many simultaneous projects and responsibilities

Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

Strong leadership skills and goal-orientated with strong time management and organizational skills