Patmos · 1 day ago
Regional Data Center Operations Leader
Phoenix, AZ
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expPatmos is a company dedicated to providing independent alternatives to Big Tech's constraints. They are seeking an experienced Regional Data Center Operations Leader to manage operational accountability across their Southwest regional data center portfolio, ensuring performance, reliability, and customer experience.
AppsCloud ComputingWeb Development
Responsibilities
Own complete end-to-end accountability for all operational outcomes across regional facilities
Serve as the primary escalation point for all incidents, issues, and facility coordination
Ensure consistency in execution, documentation, and customer experience across sites
Lead incident response, customer equipment installs, monitoring, and customer escalations
Drive proactive capacity planning, forecasting, and facility readiness
Monitor and maintain electrical, mechanical, and network systems
Directly manage and hold accountable data center engineers and technicians across 24/7 operations at multiple facilities
Set clear expectations, delegate effectively, and drive accountability for delivery and performance
Build a culture of ownership, operational discipline, and customer-first thinking across the region
Conduct regular 1:1s with direct reports and maintain strong leadership visibility across all sites
Develop cross-training programs to ensure operational continuity
Own the customer experience as it relates to operational performance and responsiveness
Ensure professional, timely, SLA-driven communication
Set and enforce standards for response times, ticket quality, and communication excellence
Own the regional operating budget including forecasting, expense management, and reporting
Define, track, and respond to KPIs (uptime, SLA adherence, incident trends, capacity utilization)
Use metrics to guide operational decisions, measure team success, and drive continuous improvement
Develop and enforce SOPs, runbooks, and operational processes across the region
Qualification
Required
10+ years in data center operations with progressive leadership experience managing single-site or multi-site operations in 24/7 environments
Demonstrated success managing distributed teams with complete accountability for operational performance and outcomes
Strong track record of budget ownership, forecasting, and operational expense management
Hands-on experience with data center infrastructure: racking, stacking, cabling, power, cooling, and network systems
Experience with data-driven decision making, KPI development, and using metrics to drive team performance
Proven ability to lead complex operational projects including facility transitions and expansions
Track record of building accountability and developing high-performing operations teams
Strategic thinker who executes with operational rigor and attention to detail
Visible and hands-on; you lead from the floor and aren't afraid to do the work alongside the team
Strong leadership presence with ability to set clear expectations, drive accountability, and model expected behaviors
Comfortable managing distributed teams with clear accountability structures and regular performance management
Data-driven and metrics-focused; you use KPIs to guide decisions and measure success
Proactive executor who identifies risks and drives solutions without waiting to be prompted
Customer-obsessed; trust is earned through flawless execution and professional communication
Deep understanding of data center infrastructure: power (PDUs, UPS, generators), cooling (CRAC/CRAH), networking (switching, cabling, cross-connects)
Experience with monitoring systems, ticketing platforms, DCIM, and vendor management
Working knowledge of compliance frameworks (SOC 2), physical security, access control, and audit protocols
Familiarity with uptime standards, SLA management, and incident response frameworks
Preferred
Data center certifications (CDCP, CDCS, CDFOM) a plus
Benefits
Unlimited PTO
401(k) match (4%)
Health, dental, & vision insurance
Short and long term disability
Life insurance (company paid and supplemental available)
Generous parental leave, baby bonuses, marital bonuses, and other family-friendly perks
14 observed paid holidays that include solemnities
Company
Patmos
Patmos is an IT firm that offers customized app, web, and e-commerce development solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nick Kolegraff
CTO
Tim Urban
Partner
Recent News
2024-11-19
Missouri Business Alert
2024-11-16
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