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World Micro Inc · 2 days ago

Sales Support Representative

Roswell, GA

Full-time

Onsite

Entry, Mid Level

$40K/yr - $65K/yr

1+ years exp

World Micro Inc is seeking a Sales Support Representative to bridge the gap between sales strategy and execution. The SSR will handle administrative, operational, and customer-facing support tasks to enable the sales teams to focus on closing deals.

LogisticsSupply Chain Management

Hiring Manager

Stephanie Bulecza

Responsibilities

Prepare quotes, proposals, and sales documents

Enter and update customer information in the CRM

Process orders, contracts, and renewals

Manage calendars, schedule meetings, and coordinate demos

Assist Sales Development Reps with account follow-up and documentation

Respond to customer emails, RFQs, and support requests

Provide basic product or service information

Route leads or questions to the correct salesperson

Help maintain service levels with fast response times and accurate information

Monitor open opportunities and follow up on missing items

Ensure accuracy and cleanliness of CRM data

Track deal progress and remind sales reps of deadlines or next steps

Work with operations, onboarding, marketing, and finance to support deal flow and ensure smooth order fulfillment

Coordinate with fulfillment or implementation teams after deals close

Help prepare sales materials (presentations, PDFs, one-pagers)

Pull weekly/monthly sales reports

Maintain dashboards (pipeline, forecasting, activity reports)

Track KPIs like lead volume, conversion rates, or rep performance

Create purchase orders, sales orders, and invoices

Validate pricing, discounts, and approvals

Ensure compliance with internal policies and legal requirements

Track customer order history, availability, and lead times

Help reps use CRM/software tools

Manage sales assets and documentation

Support training of new sales team members on processes

Qualification

CRM proficiencyOrder managementSales support experienceOrganizational skillsCustomer service skillsIndustry knowledgeCommunication skillsAttention to detailSelf-motivated