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Analogic · 1 day ago

Help Desk Technician 2

Salem, NH

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Analogic is committed to creating life-changing technology and is seeking an experienced IT Help Desk Technician. The role involves providing first and second level technical support for network and computer-related devices, while also assisting in the installation and upgrade of internal systems.

IndustrialManufacturingMedical Device

H1B Sponsor Likely

Responsibilities

Provides technical assistance and support to end users related to computer systems, hardware, or software

Troubleshoots, maintains, and monitors external and internal hard drives, printers, plotters and scanners

Responds to queries, creates and updates tickets, isolates problems, and determines and implements solutions or escalation procedures

Answers Help Desk line and monitors tickets in multiple queues to facilitate processing of customer support requests

Examines personal queues to prioritize and complete work to meet or exceed response and resolution targets

Follows defined policies and procedures to manage workflow, including escalation of tickets

Utilizes available resources to promptly and accurately identify resolutions

Maintains inventory of equipment, hardware, software, and supplies

Understands, applies, and utilizes information gained by reading, studying, and reviewing technical documentation, manuals, TechNet, and other support sources

May maintain tracking system for usage evaluation

Other duties as assigned

Qualification

CompTIA A+Microsoft MCPMicrosoft Windows 10/11Active DirectoryMicrosoft Office 365Ticketing systemProblem solvingCustomer focusAttention to detail

Required

Associate's degree or equivalent work experience plus 5+ years of technical support experience

CompTIA A+ or Network +, Microsoft MCP or MCSE or other industry recognized certification or working towards one

Microsoft Windows 10 and 11 (and older OSs) with a solid understanding of how operating systems work

Ability to think logically

Excellent listening and questioning skills

Problem solving skills

Strong customer focus

The ability to prioritize workload

Attention to detail

Ability to lift up to 50 pounds

Aptitude for the development, management, and delivery of outstanding services to fellow employees, customers, suppliers, and any internal organization that relies on the network

Preferred

Experience installing, configuring, upgrading and troubleshooting hardware and software including but not limited to: Logical Devices

Mac OS

Microsoft Office 365 (and older suite)

Active Directory experience

Experience with ticketing system

Engineering Tools

VPN

Antivirus

Remote Support experience

Imaging

Benefits

401K with company match

HSA/FSA match

8 weeks paid parental leave

Company

Analogic

At Analogic, we work together to create life-changing technology.

Founded in 1967

Peabody, Massachusetts, USA

501-1000 employees

https://www.analogic.com

H1B Sponsorship

Analogic has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (3)

2023 (2)

2022 (3)

2021 (2)

2020 (2)