Element Technologies ยท 2 days ago
ServiceNow Architect
Dallas, TX
Contract
Onsite
Senior LevelElement Technologies is seeking an experienced ServiceNow Platform Architect with deep expertise in Customer Service Management (CSM) and Field Service Management (FSM) to lead the design, implementation, and evolution of enterprise-scale ServiceNow solutions. This role requires strong architectural judgment and technical depth to guide both clients and delivery teams toward scalable and high-performing platform outcomes.
Business DevelopmentConsultingInformation TechnologyInternet of ThingsIT Infrastructure
Responsibilities
Lead the architecture and delivery of end-to-end ServiceNow solutions, with primary focus on CSM and FSM, while ensuring alignment with enterprise standards and business objectives
Define and maintain ServiceNow architectural blueprints, roadmaps, and reference designs
Partner with business stakeholders, project managers, and technical teams to translate business requirements into scalable ServiceNow architectures
Advise on platform capabilities, trade-offs, and long-term roadmap planning
Oversee configuration and customization of ServiceNow modules, ensuring adherence to best practices, platform integrity, and upgrade-safe designs
Review and govern custom development to balance flexibility with maintainability
Design and govern integrations between ServiceNow and external systems using REST, SOAP, OAuth2, JWT, and MID Server
Enable seamless interoperability with platforms such as AWS, Azure, Salesforce, SAP, Active Directory, LDAP, and custom enterprise systems
Provide architectural leadership and technical guidance to development teams
Establish and enforce coding standards, design patterns, and delivery best practices across projects
Identify opportunities to improve platform performance, usability, and cost efficiency
Review data models, workflows, integrations, and CMDB design to ensure scalability and operational excellence
Define and enforce governance frameworks covering data integrity, access controls, security, and configuration management
Ensure compliance with organizational and regulatory requirements
Act as a trusted advisor and subject matter expert for clients, providing recommendations on ServiceNow architecture, process automation, and platform optimization
Qualification
Required
Strong hands-on experience architecting and delivering ServiceNow CSM and FSM solutions
Advanced ServiceNow scripting expertise including JavaScript, Glide API, Business Rules, Script Includes, and related platform components
Proven experience designing and managing complex integrations using modern authentication and middleware patterns
Deep understanding of CMDB architecture, data modeling, and best practices for platform performance and scalability
Expertise in update sets, version control, CI/CD and deployment processes, and ServiceNow governance models
Experience with advanced ServiceNow capabilities such as Flow Designer, Virtual Agent, and Predictive Intelligence
Company
Element Technologies
Element Technologies is a business management consultancy.
Founded in 2001
201-500 employees
H1B Sponsorship
Element Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (42)
2023 (20)
2022 (44)
2021 (43)
2020 (23)
Funding
Current Stage
Growth StageRecent News
2025-09-30
Company data provided by crunchbase